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Monthly Archives: February 2015

Remedyforce Integration: Enable Remedyforce single sign on (SSO) using free OneLogin starter plan

By Kedar Zavar, Senior Consultant, Cloudaction    

What is OneLogin?
OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember various credentials; for IT, your support staff can manage multiple apps though OneLogin, provision and de-provision users in real time,

Posted in Remedyforce

Remedyforce Implementation: 15 tips and tricks to accelerate ITSM KPIs by actionable Remedyforce reporting

By Kedar Zavar, Senior Consultant, Cloudaction    

Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards, list views, and QuickViews. Here are 15 Remedyforce consulting tips and tricks to make Remedyforce reporting easier and report data more useful and actionable.

Posted in Remedyforce

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