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Monthly Archives: April 2015

Remedyforce Implementation: My top 13 tools to help you manage Remedyforce Salesforce orgs

By Kedar Zavar, Senior Consultant, Cloudaction    

As a veteran of numerous Remedyforce implementations, large and small, I’ve come to understand that one of the more common challenges for administrators is the ability to efficiently manage Remedyforce Salesforce orgs. Remedyforce is built on the Salesforce1 (formerly Force.com) platform, which is huge and often intimidating for new admins. The good news is, there are tools available to help you as an admin, and many of the best are free.

Posted in Remedyforce

Remedyforce Integration: Chatter 101 for Remedyforce Help Desk

By Kedar Zavar, Senior Consultant, Cloudaction    

Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams to collaborate across locations and time zones, and unleash innovation and productivity in new ways. And that includes integrating Chatter with Remedyforce Service Desk.

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