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ITIL Thoughts on Remedyforce: What’s the urgency?

By Ron Hill, Principal Solution Consultant, Cloudaction    

I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service has to the customer/business. It also means that your service management application configurations should exist to support your services.

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30 “Need to Know” Enhancements in BMC Remedyforce Spring 15 Release

By Kedar Zavar, Senior Consultant, Cloudaction      

Another great Remedyforce release is now available for self-upgrade and will soon be rolled out universally. The Remedyforce Spring 15 release promises to be one of the best releases yet, with a sharp focus on significant efficiency and usability gains around Service Requests and CMDB. Below is a quick overview of 30 “need to know” Spring 15 enhancements, their key business value, and why you will love them.

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Remedyforce Implementation: My top 13 tools to help you manage Remedyforce Salesforce orgs

By Kedar Zavar, Senior Consultant, Cloudaction    

As a veteran of numerous Remedyforce implementations, large and small, I’ve come to understand that one of the more common challenges for administrators is the ability to efficiently manage Remedyforce Salesforce orgs. Remedyforce is built on the Salesforce1 (formerly Force.com) platform, which is huge and often intimidating for new admins. The good news is, there are tools available to help you as an admin, and many of the best are free.

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Remedyforce Integration: Chatter 101 for Remedyforce Help Desk

By Kedar Zavar, Senior Consultant, Cloudaction    

Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams to collaborate across locations and time zones, and unleash innovation and productivity in new ways. And that includes integrating Chatter with Remedyforce Service Desk.

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Remedyforce Implementation: For new Remedyforce customers, preparation is key

By Mark Hodge, Senior Remedyforce Consultant, Cloudaction    

I love working with new Remedyforce customers. A new Remedyforce implementation is like the proverbial clean slate. But taking advantage of a clean slate requires a structured approach and preparation in order to turn your clean slate into a practical Remedyforce ITSM success.
Remedyforce’s greatest benefit is its extreme agility as an ITSM solution. It gives you the ability to quickly implement your ingress process points, either through email listeners that automatically convert emails to the help desk into incident requests,

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