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Virtual Reality CMDB: The Future of Service Management

By Collin Parker, Software Architect, Cloudaction

Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users.
The area where VR could have the most immediate impact is CMDB. Current CMDB solutions use two-dimensional forms that tend to fall short in representing complex relationship and dependency data,

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Remedyforce Consulting: My Top 16 Enhancements in Remedyforce Summer 16

By Kedar Zavar, Senior Consultant, Cloudaction

As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive impact on both the help desk staff and users. So, I was keyed up to look under the hood of the Remedyforce Summer 16 Release.

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Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction

Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the year.
What will happen if you don’t update the Salesforce API endpoint
If you do not update to the Salesforce’s new endpoint,

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Remedyforce Consulting: 18 “can’t miss” enhancements in Remedyforce Summer 15

By Kedar Zavar, Senior Consultant, Cloudaction 

As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release into my top enhancements in Remedyforce Summer 15. But here are my choices for “can’t miss” enhancements in Summer 15!

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ITIL Thoughts on Remedyforce: What’s the urgency?

By Ron Hill, Principal Solution Consultant, Cloudaction    

I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service has to the customer/business. It also means that your service management application configurations should exist to support your services.

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