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Remedyforce Implementation: Tips for using Remedyforce sandbox

By Kedar Zevar, Senior Consultant, Cloudaction    

An important aspect of Remedyforce administration is making sure that system changes are validated and tested prior to moving them to the production environment. While some may argue that you don’t need to test before implementing routine changes, making any change directly in production can be dangerous, especially in complex live environments.
So how can Remedyforce administrators reduce the risk and certify that changes are valid before moving to production?

Posted in Remedyforce

Remedyforce Integration: Enable Remedyforce single sign on (SSO) using free OneLogin starter plan

By Kedar Zavar, Senior Consultant, Cloudaction    

What is OneLogin?
OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember various credentials; for IT, your support staff can manage multiple apps though OneLogin, provision and de-provision users in real time,

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Remedyforce Implementation: 15 tips and tricks to accelerate ITSM KPIs by actionable Remedyforce reporting

By Kedar Zavar, Senior Consultant, Cloudaction    

Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards, list views, and QuickViews. Here are 15 Remedyforce consulting tips and tricks to make Remedyforce reporting easier and report data more useful and actionable.

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Remedyforce Consulting: 15 reasons to upgrade to BMC Remedyforce Winter 15

By Kedar Zavar, Senior Consultant, Cloudaction

BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at Cloudaction can’t wait to share the news with our communities.
With Winter 15 we see the BMC Remedyforce team continue its winning streak by providing solid reaffirmation of its total commitment to making the solution the most complete and feature-rich cloud-based help desk solution in the world.

Posted in Remedyforce

Remedyforce Consulting: How to use the Agile methodology for a successful ITSM implementation

By Priten Nayak, Country Head, Cloudaction India    

Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM implementations. In comparison to traditional project management approaches, the Agile methodology presents a compelling alternative for ITSM implementations. Agile enables project teams to respond more effectively to ambiguity and unpredictability.

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