Insights on Remedyforce integration with Workday HCM system

By Bruce Morgan, Senior Consultant, Cloudaction    

Workday Human Capital Management (HCM) is a cloud-based solution that unifies HR, talent management, onboarding, payroll, and time tracking into a single system of record. Cloudaction customers are interested in integrating Workday with their BMC Remedyforce ITSM environment in order to maximize employee productivity and operational efficiency from day one.
Workday exposes a diverse group of web services that in turn expose an extensive amount of Workday’s processes and data items.

Posted in Remedyforce

5 tips for a successful Remedyforce implementation

By Mark Hodge, Senior Consultant, Cloudaction

Recently I was engaged on a Remedyforce implementation project with a client who had several strategic initiatives in place for their service desk solution. They were headed in the right direction by selecting Remedyforce since Remedyforce has built-in ITIL best practice processes and because the simplicity of configuration allows for quick user adherence. By using Cloudaction professional services and best practice Remedyforce implementation methodology, they were up and running in few weeks vs months,

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Posted in Remedyforce

Remedyforce implementation: A game-changer in the ITSM space

By Samir Kumar, Cloudaction President

I love sharing Remedyforce success stories as they confirm what I tell my customers: Remedyforce is a game-changer in the ITSM space. Today I read Tami Casey’s post on the BMC blog about the extraordinary success that mutual insurance company Ameritas has achieved since its Remedyforce implementation in 2012. Money quote:
“According to a financial analysis by Nucleus Research, Ameritas achieved 96% annual ROI with full payback in 1.5 years.

Posted in Remedyforce

Jumpstart your ITIL best practice initiative with Remedyforce implementation

By Pat Leftwich, Remedyforce Senior Consultant, Cloudaction     

When it comes to establishing ITIL best practices, getting from theory to reality is perhaps the biggest challenge. What’s great about Remedyforce is that it supports ITIL V3 processes right out of the box, making your ITIL initiative “real” and operational from the get-go.
I’ve worked with many organizations over the years that were fully committed to implementing best practices in their IT organizations. As a Remedyforce consultant at Cloudaction,

Posted in Remedyforce

7 tips for improving the Remedyforce user experience via ticket categorization

By Kedar Zavar, Senior Consultant, Cloudaction     

Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category can be leveraged to maximize Remedyforce’s business value. Here are seven tips for using Category to improve the Remedyforce user experience.

Posted in Remedyforce

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