Remedyforce implementation best practice: Walk a mile in your customer’s shoes

By Mark Hodge, Senior Consultant, Cloudaction     

I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through a lot of what my customers do when I ran an international service desk. I was tasked to find a tool that could scale as our company grew and expanded.

Posted in Remedyforce
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