By Pat Leftwich, Remedyforce Senior Consultant, Cloudaction
When it comes to establishing ITIL best practices, getting from theory to reality is perhaps the biggest challenge. What’s great about Remedyforce is that it supports ITIL V3 processes right out of the box, making your ITIL initiative “real” and operational from the get-go.
I’ve worked with many organizations over the years that were fully committed to implementing best practices in their IT organizations. As a Remedyforce consultant at Cloudaction,
By Kedar Zavar, Senior Consultant, Cloudaction
Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category can be leveraged to maximize Remedyforce’s business value. Here are seven tips for using Category to improve the Remedyforce user experience.
By Mark Hodge, Senior Consultant, Cloudaction
I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through a lot of what my customers do when I ran an international service desk. I was tasked to find a tool that could scale as our company grew and expanded.