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7 tips for improving the Remedyforce user experience via ticket categorization

By Kedar Zavar, Senior Consultant, Cloudaction     

Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category can be leveraged to maximize Remedyforce’s business value. Here are seven tips for using Category to improve the Remedyforce user experience.

Posted in Remedyforce

Remedyforce implementation best practice: Walk a mile in your customer’s shoes

By Mark Hodge, Senior Consultant, Cloudaction     

I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through a lot of what my customers do when I ran an international service desk. I was tasked to find a tool that could scale as our company grew and expanded.

Posted in Remedyforce
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