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Delivery Manager

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Delivery Manager
Full TimeIndia
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Delivery Manager

The Delivery Manager is responsible for leading the successful delivery of client solutions for multiple client engagements. Establishes and maintains strong business relationships and analyzes current solutions and/or processes to maximize the client’s investment in the Salesforce.com platform. Coordinates and executes implementations with the US and India technical teams and contributes toward building the brand of Cloudaction within the Salesforce.com community.

Responsibilities:

  • Responsible for leading the successful delivery of solutions serving as the client advocate.
  • Manages project plan and revenue of the account to ensure proper resource utilization.
  • Administers change requests and works closely with team resources to drive the project and
  • Proactively manage project risks, issues, and scope adjustments.
  • Maintains the Professional Services Automation system and Hubspot to ensure current and
  • Accurate client contact information.
  • Offers greater business value by presenting company innovations and capabilities to clients.
  • Identifies new business opportunities within accounts and establishes, develops and strengthens
  • strategic client relationships.
  • Executes assessment of current state, performs gap analysis, defines, maps and implements
  • Leads client implementations and provides oversight for delivery of key project deliverables.
  • Resolves issues that stand in the way of project success.
  • Participates in writing Statements of Work and proposals.
  • Conducts project reviews to assess project outcomes and team performance.

Qualifications and Requirements:

Must have strong client interfacing skills with a demonstrated ability to influence and consult (provide options with pr0′s, con’s and risks) and lead sponsors/stakeholders to the solution of business process and technical problems in professional services with SaaS or remote delivery. Candidate must also be B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred.

  • 5-7 years of relevant experience in professional services or customer support operations.
  • Experience with Salesforce.com implementation and configuration highly preferred.
  • ITIL certification preferred.
  • Project Management Professional (PMP) certification preferred.
  • Strong presentation and communication skills with a high level of customer service.
  • Organized, analytical and a team player with a desire to succeed and drive the end result
  • Ability to understand business requirements and convert them into solution design.
  • Proven solutions consulting experience.
  • Knowledge of service-based architecture and enterprise application architecture