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Blog Archives

Onboarding/Offboarding Automation Is Simple with Remedyforce and the actionHub Integration Platform

By Samir Kumar, Co-Founder and President, Cloudaction

Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers, deferred productivity as new hires adapt to a new work environment, and provisioning of IT resources such as laptops,

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Posted in Remedyforce

MSP Provides Perfect Non-IT Use Case for Remedyforce

By Harendra Thatola, Global Delivery Director, Cloudaction

A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments.
Our client is a MSP specializing in  high-speed internet, on-demand media, and voice/phone systems solutions for the hospitality industry. Services range from in-demand consumer services like in-room Wi-Fi and video to valuable business event services like conferencing networks,

Posted in Remedyforce

Welcome to Remedyforce Winter 18

By Kedar Zavar, Architect, Cloudaction

Remedyforce Winter 18 is now generally available, but I’ve had the privilege of getting to play in the BMC Early Access sandbox. This release offers some great new features for Remedyforce admins/users, so let’s have a look at some of most noteworthy.
Page Layout Types on Console
Winter 18’s new Page Layout Types on Remedyforce Console is maybe my favorite new feature, especially how it has the power to extend Remedyforce’s benefits beyond IT.

Posted in Remedyforce

Remedyforce Consulting: Remedyforce Summer 17 Highlights

By Kedar Zavar, Architect, Cloudaction

Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC Early Access Program, I got an advance look under the hood and want to highlight Summer 17’s new features.

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Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!

By Kedar Zavar, Senior Architect, Cloudaction

As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will provide business value to their customers. And I must admit Remedyforce Winter 17—which is generally available today—in many substantive ways exceeds my expectations.

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