15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.
Cloudaction’s first India employee. Played major role in establishing our Pune office. Expert in public school domain. Masters in Computer Science from Oklahoma State University. Today resides in Tulsa, OK USA.
Core developer for actionHub. Expert in migrating customers from ServiceNow to Remedyforce. Technical lead on 50+ Remedyforce implementations. “Speed junkie” car racing enthusiast.
Remedyforce customer turned Remedyforce senior consultant. 25+ Remedyforce engagements under his belt. 3 ITIL certifications. Regular blogger. Resides in Florida with wife Linda and two rescued dogs.
Architect of the actionHub integration acceleration. Author of Rally and JIRA connectors. Informal title: Chief Solver of Difficult Problems. Mesmerized by dynamic data visualization. Burdened by dry wit.