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    actionHub’s pre-built custom connectors to leading cloud-based and on-premise applications enable you to significantly accelerate deployment of enterprise solutions with seamless integration with Remedyforce.

    Service Cloud to Remedyforce Integration

    • Business need: Escalate Case to Network Operations or Level 2 groups by creating an Incident in Remedyforce.
    • Business value: Seamless escalation between Customer Service and NOC/IT. Bi-directional updates provide simple collaboration between departments and rapid resolution of customer issues.

    JIRA to Remedyforce Integration

    • Business Need: Escalate customer-initiated Bugs, Issues, and Enhancements from Service Requests or Incidents to development by creating records in JIRA. Full bug lifecycle management from report through release. Ability to manage OLA for escalations to development.
    • Business Value: Seamless bi-directional communication between business users and development ensures the right solutions are delivered quickly and accurately. Ability to further leverage actionHub to integrate JIRA with Change and/or Release management can mitigate risk of unplanned changes.

    Rally to Remedyforce Integration

    • Business Need: Escalate customer-initiated Bugs, Issues, and Enhancements from Service Requests or Incidents to development by creating Rally defects. Full bug lifecycle management from report through release. Ability to manage OLA for escalations to development.
    • Business Value: Seamless bi-directional communication between business users and development ensures the right solutions are delivered quickly and accurately. Ability to further leverage actionHub to integrate Rally with Change and/or Release Management can mitigate risk of unplanned changes.

    Sales Cloud to Remedyforce Integration

    • Business Need: Provide BDMs/Account Managers a holistic view of a customer, including support or request fulfillment activities. Automation of new customer onboarding/implementation tasks (great for MSPs or managed health providers).
    • Business Value: Proactive and fully-informed contact with prospects or customers. Automate complex customer workflow (including conditional tasks and approvals) with no custom development.

    BMC AO to Remedyforce Integration

    • Business Need: Automate onboarding of new hires. Conditional triggering of AO processes from Remedyforce events (Remedyforce onboarding service request is approved; then AO provisions user accounts or services immediately).
    • Business Value: AO updates Remedyforce source record as the processes’ statuses are updated. Third endpoint integration with human resources solution provides end-to-end automation for tasks that are error-prone when performed manually (e.g., transferring user info from HR to AD account).

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