Cloudaction Completes ServiceNow to Remedyforce Migration for Fortune 1000 Company Ahead of Schedule
TULSA, Okla., April 26, 2016 – Cloudaction successfully completed a time-critical ServiceNow to Remedyforce migration project for a major U.S. retail propane distributor two weeks ahead of schedule.
Cloudaction was selected by the client, a Fortune 1000 company with revenues of approximately $3 billion and thousands of employees in all 50 states, to manage the migration from ServiceNow to BMC Remedyforce. Cloudaction, which has successfully completed multiple ServiceNow to Remedyforce migrations, utilized its proven best practice-based consultative approach to beat the service cutoff date imposed by the outgoing help desk provider and to do so on budget and with two weeks to spare.
The project included the implementation of multiple Remedyforce modules, including Incident Management, Self Service, Task Management, Change Management, Problem Management, Knowledge Management and Service Request Management. Cloudaction redesigned and consolidated multiple ServiceNow service requests around new-hire onboarding and security access for enhanced user experience, and also developed improved governance using approval gates and auto-task assignment for request fulfillment. Additionally Cloudaction is completing development of a BMC Control-M to Remedyforce integration utilizing the actionHub™ integration accelerator.
“Our customer was under the gun to meet the service cutoff date, and we were committed to relieving them of that pressure,” said Cloudaction President and Co-Founder Samir Kumar said. “We keep our promises and then some. The customer was able to move up their go-live date by two weeks and begin transforming their IT service desk with Remedyforce immediately. Their director of IT operations tells us that configuring service requests in Remedyforce is a lot easier than it was in ServiceNow.”
The client cited ServiceNow’s licensing model and costly upgrades as reasons for migrating to Remedyforce. A 2015 Gartner report stated that “ServiceNow’s customers find it difficult to negotiate favorable contractual terms. Some customers that initially had deep discounts with ServiceNow are finding that those discounts are not honored for subsequent renewals.” Gartner recently shined a light on “ServiceNow’s single-tenant architecture . . . [which] potentially exposes its customers to an issue that has plagued users. . . . (C)lients find themselves creating so many changes to the software that they often struggle to seamlessly upgrade, contrary to what having a SaaS-based solution would imply.”
According to Kumar, Remedyforce’s multi-tenant architecture provides all of the benefits of customers want in a cloud-based IT service desk solution, but its value to the customer goes beyond seamless, ‘no stress’ upgrades. “From a pure TCO and value perspective, Remedyforce exceeds ServiceNow by any business metric,” he said. “And because it is built on the world-class Salesforce1 platform, which provides customers immediate access to a host of value-added innovations on the App Cloud, such as our actionHub™ integration accelerator, migrating to Remedyforce is a total win for any organization.”
Cloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.