Cloudaction’s actionHub™ Remedyforce-to-Atrium Connector Accelerates Service Fulfillment, Eliminates Manual Intervention for Routine Service Requests

TULSA, Okla., USA, and PUNE, India, Oct. 22, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, today announced the release of its actionHub™ Remedyforce-to-Atrium connector.
By integrating Remedyforce’s self-service portal with BMC Atrium Orchestrator, the actionHub integration accelerator enables organizations to automate routine tasks and respond to service requests in real time, with virtually no manual intervention–making service fulfillment easier than ever.
For example, with the actionHub Remedyforce-to-Atrium connector,

Cloudaction Exceeds Customer Expectations with “Miracle in a Month” ServiceNow-to-BMC Remedyforce Migration

TULSA, Okla., Oct. 8, 2015 – Cloudaction recently completed a complex ServiceNow-to-BMC Remedyforce migration for a large federal agency. On one level, this event was not unique because Cloudaction has led many such migrations. On another level, there was a lot more to this particular migration story.
The agency had engaged a managed service provider to help support its strategy of moving its IT help desk, infrastructure and network operations to the Salesforce1 cloud platform. When they informed incumbent IT help desk supplier ServiceNow of their decision to move to Remedyforce,

“Shoes (and More) for Ukraine” Charitable Initiative Announced

TULSA, Okla., Oct. 5, 2015 – Stonebridge Acquisition, Inc., (SAI) today announced “Shoes (and More) for Ukraine,” a charitable drive designed to send shoes and clothing to refugees in war-torn Ukraine.
“Shoes (and More) for Ukraine” is an offshoot of last year’s successful “Shoes for Ukraine” drive that saw SAI associates from its Cloudaction and Stonebridge Consulting divisions collect and ship more than 4,000 pairs of used shoes to Ukraine. This year the wish list has been expanded to include other essentials,

Remedyforce Achieves ‘Peak Enterprise’ at Dreamforce 2015

TULSA, Okla., Sept. 23, 2015 – With three large customers showcased at Dreamforce 2015, Salesforce’s annual user and developer extravaganza, Cloudaction President Samir Kumar says BMC Remedyforce has clearly earned its seat at the table as a world-class ITSM solution for larger enterprises.
“Remedyforce’s viability and strength as a cloud-based solution for larger organizations was validated at Dreamforce 2015,” Kumar said. “Three of our customers—Weatherford International, Crossmark and Five9—were prominently featured at the conference, with each providing a compelling use case to demonstrate how Remedyforce is an enterprise solution that delivers measurable value to their business.”
Kumar noted how all three customers are extending Remedyforce’s reach beyond IT by leveraging the Salesforce1 platform.

Three Cloudaction Customers in the Spotlight at Dreamforce 2015

TULSA, Okla., Sept. 2, 2015 – Three Cloudaction customers—Weatherford International, Five9, and Crossmark—will be featured in breakout sessions at Dreamforce 2015, Salesforce’s annual user and developer conference, Sept. 15-18 in San Francisco.

Weatherford Client & Collaboration Services Manager Cathy Holladay will join BMC Vice President of Marketing Solutions Saar Shwartz in “Managing IT for the Digital Enterprise” on Tuesday, Sept. 15, from 3:30 p.m. to 4:10 p.m.

Crossmark CIO Mike Anderson will join BMC Vice President Marco Bussadori in “Digital Service Management Drives Greater Productivity and Business Innovation” on Wednesday,

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