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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction

BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10.
1. New HighCharts for QuickViews
Benefits

No more Adobe Flash needed
2D-3D options
Available “donut chart” option

 
2. Ability to Find Records Using Multiple Column Filters on Console
Benefits

Agents can easily sort records by more than one column
No need to create separate views
Makes it super-easy to create dynamic views

3.

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actionHub Now Available in ServiceNow Store

TULSA, Okla., USA, and PUNE, India, Nov. 13, 2018 — Cloudaction, the global cloud solutions and implementation services company, announces it has extended the capabilities of its actionHub™ integration engine to include ServiceNow’s Now Platform. actionHub is now ServiceNow Certified and available in the ServiceNow Store.
“ServiceNow’s certification of actionHub is truly a historic milestone for Cloudaction and the actionHub team,” said Collin Parker, Cloudaction’s director of engineering for actionHub. “By extending actionHub on the ServiceNow platform,

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Cloudaction Completes “Miracle in a Month” ServiceNow ITBM Implementation for Fortune 500 Company

TULSA, Okla., USA, and PUNE, India, Sept. 17, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), recently completed a business-critical ServiceNow ITBM rollout for a Fortune 500 American company. Cloudaction successfully delivered the project in less than month to meet the client’s expedited timeline.
Cloudaction’s client is one of the largest retail home improvement companies, with approximately 2,500 locations throughout North America. The business driver for the client’s accelerated ServiceNow ITBM implementation was in support of a $28 million enterprise infrastructure initiative to re-cable the company’s 1,700+ retail locations in the United States.

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Cloudaction Achieves ServiceNow Bronze Services Partner Designation

TULSA, Okla., USA, and PUNE, India, Aug. 27, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), announced today it has achieved the ServiceNow® Bronze Services Partner designation. This achievement recognizes Cloudaction’s commitment to training and product expertise, certification and high-rated customer satisfaction to provide top-tier ServiceNow® implementations.
“We are extremely proud to have achieved the Bronze Services Partner distinction because it assures our customers that Cloudaction is 100 percent committed to the ServiceNow® platform and to helping them maximize the value of their ServiceNow® investment,” said Cloudaction President and Co-Founder Samir Kumar.

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Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction

The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites.

Enhanced Search Options with “Superbox” Self-Service Portal

Benefits:

Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts.
Search results are displayed with count if matching record exists.

Smart Suggestions Available on Self-Service

Benefits:

This feature promotes self-service usage by enabling clients to resolve their own issues.

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