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MSP Provides Perfect Non-IT Use Case for Remedyforce

By Harendra Thatola, Global Delivery Director, Cloudaction

A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments.
Our client is a MSP specializing in  high-speed internet, on-demand media, and voice/phone systems solutions for the hospitality industry. Services range from in-demand consumer services like in-room Wi-Fi and video to valuable business event services like conferencing networks,

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Welcome to Remedyforce Winter 18

By Kedar Zavar, Architect, Cloudaction

Remedyforce Winter 18 is now generally available, but I’ve had the privilege of getting to play in the BMC Early Access sandbox. This release offers some great new features for Remedyforce admins/users, so let’s have a look at some of most noteworthy.
Page Layout Types on Console
Winter 18’s new Page Layout Types on Remedyforce Console is maybe my favorite new feature, especially how it has the power to extend Remedyforce’s benefits beyond IT.

Posted in Remedyforce

Cloudaction Named in Top 20 Most Promising ITSM Solution Providers by CIOReview Magazine

TULSA, Okla. USA, and PUNE, India, Nov. 3, 2017 – Cloudaction, the global pure-play ITSM-in-the-cloud solutions provider and creator of the market-leading actionHub™ integration platform, has been named to CIOReview Magazine’s list of the Top 20 Most Promising IT Service Management Solution Providers for 2017.
The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship in the ITSM space. CIOReview analyzed ITSM solution providers from around the globe before deciding upon Cloudaction as one of its top 20 most promising ITSM solution providers.

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Cloudaction and actionHub in Spotlight for Remedyforce Sessions at T3SMAC Event

TULSA, Okla., Oct. 5, 2017 – Samir Kumar, Co-Founder and President of Cloudaction, and Collin Parker, Cloudaction’s Director of Engineering for the actionHub™ integration platform, will be featured speakers at the T3: Service Management & Automation Conference (T3SMAC), Nov. 6-10, at the Palms Casino Resort in Las Vegas.
T3SMAC is sponsored by BMC Software and Tools, Technology & Training (T3). The conference offers an interactive, educational experience for attendees looking to gain mindshare and hands-on views of the latest best-of-breed IT service management (ITSM) technologies over the four-day event.

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Remedyforce Consulting: Remedyforce Summer 17 Highlights

By Kedar Zavar, Architect, Cloudaction

Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC Early Access Program, I got an advance look under the hood and want to highlight Summer 17’s new features.

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