TULSA, Okla., USA, and PUNE, India, Sept. 17, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), recently completed a business-critical ServiceNow ITBM rollout for a Fortune 500 American company. Cloudaction successfully delivered the project in less than month to meet the client’s expedited timeline.
Cloudaction’s client is one of the largest retail home improvement companies, with approximately 2,500 locations throughout North America. The business driver for the client’s accelerated ServiceNow ITBM implementation was in support of a $28 million enterprise infrastructure initiative to re-cable the company’s 1,700+ retail locations in the United States.
TULSA, Okla., USA, and PUNE, India, Aug. 27, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), announced today it has achieved the ServiceNow® Bronze Services Partner designation. This achievement recognizes Cloudaction’s commitment to training and product expertise, certification and high-rated customer satisfaction to provide top-tier ServiceNow® implementations.
“We are extremely proud to have achieved the Bronze Services Partner distinction because it assures our customers that Cloudaction is 100 percent committed to the ServiceNow® platform and to helping them maximize the value of their ServiceNow® investment,” said Cloudaction President and Co-Founder Samir Kumar.
By Kedar Zavar, Architect, Cloudaction
The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites.
Enhanced Search Options with “Superbox” Self-Service Portal
Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts.
Search results are displayed with count if matching record exists.
Smart Suggestions Available on Self-Service
This feature promotes self-service usage by enabling clients to resolve their own issues.
By Samir Kumar, Co-Founder and President, Cloudaction
Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers, deferred productivity as new hires adapt to a new work environment, and provisioning of IT resources such as laptops,
By Harendra Thatola, Global Delivery Director, Cloudaction
A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments.
Our client is a MSP specializing in high-speed internet, on-demand media, and voice/phone systems solutions for the hospitality industry. Services range from in-demand consumer services like in-room Wi-Fi and video to valuable business event services like conferencing networks,