Yearly Archives: 2015

Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction

Salesforce has announced that the API endpoint will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint,, before the end of the year.
What will happen if you don’t update the Salesforce API endpoint
If you do not update to the Salesforce’s new endpoint,

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Posted in Remedyforce

Remedyforce Consulting: 18 “can’t miss” enhancements in Remedyforce Summer 15

By Kedar Zavar, Senior Consultant, Cloudaction 

As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release into my top enhancements in Remedyforce Summer 15. But here are my choices for “can’t miss” enhancements in Summer 15!

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Posted in Remedyforce

Eric Olson

15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.

Posted in Employee Testimonial

User Creation and Authentication

Posted in File Download

Incident Management

Posted in File Download
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