Archive for 2015
Cloudaction President Samir Kumar to Team with Five9 and Salesforce Execs at BMC Engage 2015 Breakout Session
TULSA, Okla., Aug. 26, 2015 – Cloudaction President and Co-founder Samir Kumar will be a featured presenter for an informative BMC Remedyforce partner breakout panel at the upcoming BMC Engage 2015, BMC’s global user conference, Sept. 8-11 in Las Vegas. Kumar will join fellow panelists Five9 Senior IT Director Tony Sorensen and Salesforce Product Marketing…
Read MoreCloudaction, Five9 and Salesforce to Lead Dreamforce 2015 Breakout Session
TULSA, Okla., Aug. 18, 2015 – Executives from Cloudaction, Five9 and Salesforce have been chosen to lead a breakout session on “A 360-Degree View of Your Customers with Service Cloud and BMC Remedyforce” at Dreamforce 2015, Sept. 15-18 in San Francisco. Cloudaction President Samir Kumar, Five9 Senior IT Director Tony Sorensen and Salesforce Product Marketing…
Read MoreExecs from Cloudaction India to Address Pune Salesforce Developer User Group Meeting
PUNE, India, June 15, 2015 – Business executives from Cloudaction India will be featured presenters at the upcoming June meetup of the Pune Salesforce Developer User Group on June 20th.
Read MoreCloudaction Launches actionHub™ Integration Accelerator for Remedyforce
TULSA, Okla., and PUNE, India, June 9, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, today launched actionHub™, the world’s first integration accelerator designed exclusively for Remedyforce to enable seamless integration for cloud and hybrid enterprise application environments. Built entirely on the Salesforce1 platform, actionHub extends Remedyforce’s native…
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30 “Need to Know” Enhancements in BMC Remedyforce Spring 15 Release
By Kedar Zavar, Senior Consultant, Cloudaction Another great Remedyforce release is now available for self-upgrade and will soon be rolled out universally. The Remedyforce Spring 15 release promises to be one of the best releases yet, with a sharp focus on significant efficiency and usability gains around Service Requests and CMDB. Below is a quick overview…
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Remedyforce Implementation: My top 13 tools to help you manage Remedyforce Salesforce orgs
By Kedar Zavar, Senior Consultant, Cloudaction As a veteran of numerous Remedyforce implementations, large and small, I’ve come to understand that one of the more common challenges for administrators is the ability to efficiently manage Remedyforce Salesforce orgs. Remedyforce is built on the Salesforce1 (formerly Force.com) platform, which is huge and often intimidating for new…
Read MoreCloudaction Organizes Earthquake Relief for Nepal-India Region, Raises +$5k in 24 Hours
TULSA, Okla., USA, and PUNE, India, April 28, 2015 – Last Saturday’s Nepal earthquake was a half a world away from Tulsa, Okla., but its devastation was felt in the offices of Tulsa-based Cloudaction and its sister division Stonebridge Consulting. While the epicenter of the 7.8 magnitude earthquake was in Nepal, the quake also hit…
Read MoreRemedyforce Integration: Chatter 101 for Remedyforce Help Desk
By Kedar Zavar, Senior Consultant, Cloudaction Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams…
Read MoreRemedyforce Implementation: For new Remedyforce customers, preparation is key
By Mark Hodge, Senior Remedyforce Consultant, Cloudaction I love working with new Remedyforce customers. A new Remedyforce implementation is like the proverbial clean slate. But taking advantage of a clean slate requires a structured approach and preparation in order to turn your clean slate into a practical Remedyforce ITSM success. Remedyforce’s greatest benefit is its…
Read MoreRemedyforce Implementation: Five “hidden” Remedyforce features that make an admin's life easier
By Aslam Sayed, Senior Consultant, Cloudaction Remedyforce Help Desk is the most robust “ITSM in the cloud” solution on the market today. And while it is designed for easy use for business users and IT, there are a number of “hidden” features – i.e., not visible in Remedyforce’s out-of-the-box default settings – that can make…
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