By Collin Parker, Software Architect, Cloudaction
Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users.
The area where VR could have the most immediate impact is CMDB. Current CMDB solutions use two-dimensional forms that tend to fall short in representing complex relationship and dependency data,
By Kedar Zavar, Senior Consultant, Cloudaction
As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive impact on both the help desk staff and users. So, I was keyed up to look under the hood of the Remedyforce Summer 16 Release.