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Yearly Archives: 2019

BMC Helix Remedyforce Summer ’19 Review

By Kedar Zavar, Architect, Cloudaction

BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements.

My Summer ’19 favs

Easily see attachments on Console with new attachment icon, including “see all” button.

 

Ability to see and link Configuration Items and Services in Activity Feed on Remedyforce Console.

 

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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction

BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10.
1. New HighCharts for QuickViews
Benefits

No more Adobe Flash needed
2D-3D options
Available “donut chart” option

 
2. Ability to Find Records Using Multiple Column Filters on Console
Benefits

Agents can easily sort records by more than one column
No need to create separate views
Makes it super-easy to create dynamic views

3.

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