MSP Provides Perfect Non-IT Use Case for Remedyforce

By Harendra Thatola, Global Delivery Director, Cloudaction A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments. Our client is a MSP specializing in  high-speed internet, on-demand media, and voice/phone systems solutions for the…

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Welcome to Remedyforce Winter 18

By Kedar Zavar, Architect, Cloudaction Remedyforce Winter 18 is now generally available, but I’ve had the privilege of getting to play in the BMC Early Access sandbox. This release offers some great new features for Remedyforce admins/users, so let’s have a look at some of most noteworthy. Page Layout Types on Console Winter 18’s new…

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Remedyforce Consulting: Remedyforce Summer 17 Highlights

By Kedar Zavar, Architect, Cloudaction Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC…

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Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!

By Kedar Zavar, Senior Architect, Cloudaction As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will…

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Virtual Reality CMDB: The Future of Service Management

By Collin Parker, Software Architect, Cloudaction Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users. The area where VR could have the most immediate impact…

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