Remedyforce Consulting: 15 reasons to upgrade to BMC Remedyforce Winter 15

By Kedar Zavar, Senior Consultant, Cloudaction BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at…

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Remedyforce Consulting: How to use the Agile methodology for a successful ITSM implementation

By Priten Nayak, Country Head, Cloudaction India     Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM…

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Remedyforce Consulting: 5 tips for accelerating Remedyforce user adoption

By Mark Hodge, Senior Consultant, Cloudaction     Organizational resistance to a new tool such as Remedyforce ITSM is an unfortunate reaction, but it is both natural and predictable. Put yourself in your users’ shoes. A Remedyforce implementation means you have to learn new processes, which creates the perception of extra work. And while there’s no way…

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Remedyforce Consulting: Importing lookup fields using Dataloader.io

By Eric Olson, Senior Consultant, Cloudaction     As a Remedyforce user, have you ever wished you could import a list of child Categories without having to scrub your CSV file to get the parent Category ID in there for the mapping? Dataloader.io, MuleSoft’s cloud-based data import tool for force.com, can map lookup fields by a name value…

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Remedyforce Consulting: Extending your Remedyforce implementation using Salesforce APIs to create enterprise-class solutions

By Bruce Morgan, Senior Consultant, Cloudaction Through continued technical advances driven in part by the BMC-Salesforce partnership, the cloud development community now has a platform for creating true enterprise solutions that can serve and support multiple purposes via seamless integration of mission-critical business systems. Today, the advent of APIs, in particular Salesforce APIs, has made…

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