Remedyforce Implementation: Tips for using Remedyforce sandbox
By Kedar Zevar, Senior Consultant, Cloudaction An important aspect of Remedyforce administration is making sure that system changes are validated and tested prior to moving them to the production environment. While some may argue that you don’t need to test before implementing routine changes, making any change directly in production can be dangerous, especially in complex…
Continue ReadingRemedyforce Integration: Enable Remedyforce single sign on (SSO) using free OneLogin starter plan
By Kedar Zavar, Senior Consultant, Cloudaction What is OneLogin? OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember…
Continue ReadingRemedyforce Implementation: 15 tips and tricks to accelerate ITSM KPIs by actionable Remedyforce reporting
By Kedar Zavar, Senior Consultant, Cloudaction Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards,…
Continue ReadingRemedyforce Consulting: 15 reasons to upgrade to BMC Remedyforce Winter 15
By Kedar Zavar, Senior Consultant, Cloudaction BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at…
Continue ReadingRemedyforce Consulting: How to use the Agile methodology for a successful ITSM implementation
By Priten Nayak, Country Head, Cloudaction India Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability. As such, one’s choice of project management methodology is extremely important in ITSM…
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