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Remedyforce Implementation: 15 tips and tricks to accelerate ITSM KPIs by actionable Remedyforce reporting

By Kedar Zavar, Senior Consultant, Cloudaction    

Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards, list views, and QuickViews. Here are 15 Remedyforce consulting tips and tricks to make Remedyforce reporting easier and report data more useful and actionable.

Posted in Remedyforce

Remedyforce Consulting: 15 reasons to upgrade to BMC Remedyforce Winter 15

By Kedar Zavar, Senior Consultant, Cloudaction

BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at Cloudaction can’t wait to share the news with our communities.
With Winter 15 we see the BMC Remedyforce team continue its winning streak by providing solid reaffirmation of its total commitment to making the solution the most complete and feature-rich cloud-based help desk solution in the world.

Posted in Remedyforce

Remedyforce Consulting: How to use the Agile methodology for a successful ITSM implementation

By Priten Nayak, Country Head, Cloudaction India    

Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM implementations. In comparison to traditional project management approaches, the Agile methodology presents a compelling alternative for ITSM implementations. Agile enables project teams to respond more effectively to ambiguity and unpredictability.

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Posted in Remedyforce

Remedyforce Consulting: 5 tips for accelerating Remedyforce user adoption

By Mark Hodge, Senior Consultant, Cloudaction    

Organizational resistance to a new tool such as Remedyforce ITSM is an unfortunate reaction, but it is both natural and predictable. Put yourself in your users’ shoes. A Remedyforce implementation means you have to learn new processes, which creates the perception of extra work. And while there’s no way around the fact that new tools like Remedyforce add to users’ workload initially, that extra work and those new processes will have a measurable upside for them and for the organization in the long term.

Posted in Remedyforce

Remedyforce Consulting: Importing lookup fields using Dataloader.io

By Eric Olson, Senior Consultant, Cloudaction    

As a Remedyforce user, have you ever wished you could import a list of child Categories without having to scrub your CSV file to get the parent Category ID in there for the mapping? Dataloader.io, MuleSoft’s cloud-based data import tool for force.com, can map lookup fields by a name value in another object.
Suppose I have a list of Categories that I want to import, and that I have already created or imported the parent level Categories.

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Posted in Remedyforce