Remedyforce Consulting: 5 tips for accelerating Remedyforce user adoption
By Mark Hodge, Senior Consultant, Cloudaction Organizational resistance to a new tool such as Remedyforce ITSM is an unfortunate reaction, but it is both natural and predictable. Put yourself in your users’ shoes. A Remedyforce implementation means you have to learn new processes, which creates the perception of extra work. And while there’s no way…
Continue ReadingRemedyforce Consulting: Importing lookup fields using Dataloader.io
By Eric Olson, Senior Consultant, Cloudaction As a Remedyforce user, have you ever wished you could import a list of child Categories without having to scrub your CSV file to get the parent Category ID in there for the mapping? Dataloader.io, MuleSoft’s cloud-based data import tool for force.com, can map lookup fields by a name value…
Continue ReadingRemedyforce Consulting: Extending your Remedyforce implementation using Salesforce APIs to create enterprise-class solutions
By Bruce Morgan, Senior Consultant, Cloudaction Through continued technical advances driven in part by the BMC-Salesforce partnership, the cloud development community now has a platform for creating true enterprise solutions that can serve and support multiple purposes via seamless integration of mission-critical business systems. Today, the advent of APIs, in particular Salesforce APIs, has made…
Continue ReadingRemedyforce Consulting: BMC takes Remedyforce CMDB to the next level
By Pat Leftwich, Senior Consultant, Cloudaction Until recently, only very large enterprise IT groups invested the time, effort, and expense required to implement a CMDB. Smaller organizations did not have any feasible options available in their favor because there were no “one size fits all” CMDBs on the market. In today’s more complex infrastructure and…
Continue ReadingRemedyforce Integration: Leveraging Remedyforce and JIRA integrations
By Bruce Morgan, Senior Consultant, Cloudaction JIRA from Atlassian provides a rich environment for managing software development, from issue tracking to project management to work assignments. When coupled with Remedyforce’s world-class ITIL process management expertise, a robust system can be assembled for managing development projects from conceptualizing to guaranteeing end user satisfaction. Remedyforce’s and JIRA’s…
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