Salesforce IT Service Center: Version 1.36 Gives ITSC Momentum in ITSM Market
By Kedar Zavar, Chief Solutions Architect, Cloudaction Salesforce IT Service Center (ITSC) unquestionably has enjoyed phenomenal success since its launch in March 2021. As a brand new ITSM solution built on the Work.com platform, whatever ITSC might have lacked in product maturity at its inception, when compared to long-established ITSM software vendors, Salesforce product managers…
Continue Reading →8 of My Favorite BMC Helix Remedyforce Winter 21 Enhancements
By Kedar Zavar, Architect, Cloudaction BMC has announced the general availability of BMC Helix Remedyforce Winter 21, so now’s the time to dig into my top enhancements in this release. 1. (Even More) Dynamic Forms Remedyforce admins are going to love the enhanced dynamic field rendering in Winter 21. You can now configure this feature…
Continue Reading →My Top 10 Features in Remedyforce Summer ‘20
By Kedar Zavar, Architect, Cloudaction The Summer ’20 release brings some great features to BMC Helix Remedyforce. Here are my top 10 favorites. 1) My Workday This new metric option is available on Remedyforce Console based on different objects such as incidents, tasks, problem, change, and release broadcast. Makes for easy prioritization of work. Offers…
Continue Reading →BMC Helix Remedyforce Winter 20 Review
By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…
Continue Reading →BMC Helix Remedyforce Summer ’19 Review
By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements. My Summer ’19 favs Easily see attachments on Console with new attachment icon, including “see all” button. Ability…
Continue Reading →Top 10 Features in BMC Helix Remedyforce Winter 19
By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10. 1. New HighCharts for QuickViews Benefits No more Adobe Flash needed 2D-3D options Available “donut chart” option 2. Ability to Find Records Using Multiple Column Filters on Console Benefits Agents can easily sort…
Continue Reading →Remedyforce Consulting: Remedyforce Summer 18 Is Here!
By Kedar Zavar, Architect, Cloudaction The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites. 1. Enhanced Search Options with “Superbox” Self-Service Portal Benefits: Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts. Search results are displayed with count if matching…
Continue Reading →Onboarding/Offboarding Automation Is Simple with Remedyforce and the actionHub Integration Platform
By Samir Kumar, Co-Founder and President, Cloudaction Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers,…
Continue Reading →MSP Provides Perfect Non-IT Use Case for Remedyforce
By Harendra Thatola, Global Delivery Director, Cloudaction A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments. Our client is a MSP specializing in high-speed internet, on-demand media, and voice/phone systems solutions for the…
Continue Reading →Welcome to Remedyforce Winter 18
By Kedar Zavar, Architect, Cloudaction Remedyforce Winter 18 is now generally available, but I’ve had the privilege of getting to play in the BMC Early Access sandbox. This release offers some great new features for Remedyforce admins/users, so let’s have a look at some of most noteworthy. Page Layout Types on Console Winter 18’s new…
Continue Reading →Remedyforce Consulting: Remedyforce Summer 17 Highlights
By Kedar Zavar, Architect, Cloudaction Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC…
Continue Reading →Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!
By Kedar Zavar, Senior Architect, Cloudaction As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will…
Continue Reading →Virtual Reality CMDB: The Future of Service Management
By Collin Parker, Software Architect, Cloudaction Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users. The area where VR could have the most immediate impact…
Continue Reading →Remedyforce Consulting: My Top 16 Enhancements in Remedyforce Summer 16
By Kedar Zavar, Senior Consultant, Cloudaction As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive…
Continue Reading →Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required
By Kedar Zavar, Senior Consultant, Cloudaction Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the year. What…
Continue Reading →Remedyforce Consulting: 18 "can't miss" enhancements in Remedyforce Summer 15
By Kedar Zavar, Senior Consultant, Cloudaction As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release…
Continue Reading →ITIL Thoughts on Remedyforce: What’s the urgency?
By Ron Hill, Principal Solution Consultant, Cloudaction I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service…
Continue Reading →Remedyforce Integration: Chatter 101 for Remedyforce Help Desk
By Kedar Zavar, Senior Consultant, Cloudaction Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams…
Continue Reading →Remedyforce Implementation: For new Remedyforce customers, preparation is key
By Mark Hodge, Senior Remedyforce Consultant, Cloudaction I love working with new Remedyforce customers. A new Remedyforce implementation is like the proverbial clean slate. But taking advantage of a clean slate requires a structured approach and preparation in order to turn your clean slate into a practical Remedyforce ITSM success. Remedyforce’s greatest benefit is its…
Continue Reading →Remedyforce Implementation: Five “hidden” Remedyforce features that make an admin's life easier
By Aslam Sayed, Senior Consultant, Cloudaction Remedyforce Help Desk is the most robust “ITSM in the cloud” solution on the market today. And while it is designed for easy use for business users and IT, there are a number of “hidden” features – i.e., not visible in Remedyforce’s out-of-the-box default settings – that can make…
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