Blog

By Kedar Zevar, Senior Consultant, Cloudaction     An important aspect of Remedyforce administration is making sure that system changes are validated and tested prior to moving them to the production environment. While some may argue that you don’t need to test before implementing routine changes, making any change directly in production can be dangerous, especially in complex…

By Kedar Zavar, Senior Consultant, Cloudaction     What is OneLogin? OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember…

By Kedar Zavar, Senior Consultant, Cloudaction     Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards,…

By Kedar Zavar, Senior Consultant, Cloudaction BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at…

By Priten Nayak, Country Head, Cloudaction India     Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM…

By Mark Hodge, Senior Consultant, Cloudaction     Organizational resistance to a new tool such as Remedyforce ITSM is an unfortunate reaction, but it is both natural and predictable. Put yourself in your users’ shoes. A Remedyforce implementation means you have to learn new processes, which creates the perception of extra work. And while there’s no way…

By Eric Olson, Senior Consultant, Cloudaction     As a Remedyforce user, have you ever wished you could import a list of child Categories without having to scrub your CSV file to get the parent Category ID in there for the mapping? Dataloader.io, MuleSoft’s cloud-based data import tool for force.com, can map lookup fields by a name value…

By Bruce Morgan, Senior Consultant, Cloudaction Through continued technical advances driven in part by the BMC-Salesforce partnership, the cloud development community now has a platform for creating true enterprise solutions that can serve and support multiple purposes via seamless integration of mission-critical business systems. Today, the advent of APIs, in particular Salesforce APIs, has made…

By Pat Leftwich, Senior Consultant, Cloudaction Until recently, only very large enterprise IT groups invested the time, effort, and expense required to implement a CMDB. Smaller organizations did not have any feasible options available in their favor because there were no “one size fits all” CMDBs on the market. In today’s more complex infrastructure and…

By Bruce Morgan, Senior Consultant, Cloudaction JIRA from Atlassian provides a rich environment for managing software development, from issue tracking to project management to work assignments. When coupled with Remedyforce’s world-class ITIL process management expertise, a robust system can be assembled for managing development projects from conceptualizing to guaranteeing end user satisfaction. Remedyforce’s and JIRA’s…

By Kedar Zavar, Senior Consultant, Cloudaction     While the Summer ’14 release of Remedyforce unleashed a wealth of enhancements and new functionality, it also is proof positive that Remedyforce just keeps getting better, with a wealth of enhancements and new functionality. What’s more, this kind of continual improvement by BMC is by design. BMC product management…

By Bruce Morgan, Senior Consultant, Cloudaction     Workday Human Capital Management (HCM) is a cloud-based solution that unifies HR, talent management, onboarding, payroll, and time tracking into a single system of record. Cloudaction customers are interested in integrating Workday with their BMC Remedyforce ITSM environment in order to maximize employee productivity and operational efficiency from day…

By Mark Hodge, Senior Consultant, Cloudaction Recently I was engaged on a Remedyforce implementation project with a client who had several strategic initiatives in place for their service desk solution. They were headed in the right direction by selecting Remedyforce since Remedyforce has built-in ITIL best practice processes and because the simplicity of configuration allows…

By Samir Kumar, Cloudaction President I love sharing Remedyforce success stories as they confirm what I tell my customers: Remedyforce is a game-changer in the ITSM space. Today I read Tami Casey’s post on the BMC blog about the extraordinary success that mutual insurance company Ameritas has achieved since its Remedyforce implementation in 2012. Money…

By Pat Leftwich, Remedyforce Senior Consultant, Cloudaction      When it comes to establishing ITIL best practices, getting from theory to reality is perhaps the biggest challenge. What’s great about Remedyforce is that it supports ITIL V3 processes right out of the box, making your ITIL initiative “real” and operational from the get-go. I’ve worked with many…

By Kedar Zavar, Senior Consultant, Cloudaction      Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category…

By Mark Hodge, Senior Consultant, Cloudaction      I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through…