Cloudaction and Cadalys Announce Strategic Partnership

TULSA, Okla., and SAN FRANCISCO – Cloudaction and Cadalys, Inc., are pleased to announce they have entered a strategic partnership combining Cloudaction’s deep IT service management (ITSM) consulting expertise with Cadalys’ native ITSM solution for Salesforce, Cadalys Service Management™. With the Salesforce platform becoming increasingly integral to digital businesses in every industry, organizations are looking…

Continue Reading →

GenAI-led Enterprise Self-Service With Automation Anywhere

Generative AI-led RPA is a self-service game changer for customers and employees alike. As the use cases in this video demonstrate, Cloudaction’s solution architecture enables you to integrate Automation Anywhere’s RPA platform with ChatGPT to drive business value and save costs—by aggregating data from enterprise systems, including ERP, customer service, ITSM/help desk, and more—thereby providing…

Continue Reading →

Reimagining Employee Experience on the Salesforce Platform – Integrations Use Case

In this video, we follow an employee named Hamilton as he uses the self-service Employee Experience site to request time off. With automated processes and integrations to timekeeping and calendar applications like Outlook, Hamilton’s request is reviewed and approved, and other applications are updated in real time.

Continue Reading →

Software Company Elevates Employee Experience with Custom Salesforce Solution

Savvy leaders know that success in today’s corporate world demands a whole new way of supporting employees. Creating superior employee experiences leads to better customer experiences. Learn how Cloudaction helped a software company elevate employee experience with custom Salesforce functionality.

Continue Reading →

Energy Company Migrates Legacy Customer Care System to Salesforce

When a retail energy company wanted to maximize its Salesforce investment by migrating a customer care application developed in .NET to the Salesforce platform, they looked to Cloudaction for custom development expertise. We recreated the app using Service Cloud and MuleSoft, enabling the company’s customer service agents to retain the business-critical agility demanded by its…

Continue Reading →

SmartSource: Rethinking Managed Services

For years, traditional managed services programs worked great for routine maintenance tasks. But times have changed. Today’s organizations operate in a complex, ever-changing business environment that requires specific IT skill sets, deeper knowledge of platforms, with the agility to redeploy skilled resources on the fly. Someone needed to reimagine the IT managed services model. So…

Continue Reading →