Salesforce IT Service Center: Version 1.36 Gives ITSC Momentum in ITSM Market

By Kedar Zavar, Chief Solutions Architect, Cloudaction Salesforce IT Service Center (ITSC) unquestionably has enjoyed phenomenal success since its launch in March 2021. As a brand new ITSM solution built on the Work.com platform, whatever ITSC might have lacked in product maturity at its inception, when compared to long-established ITSM software vendors, Salesforce product managers…

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Cloudaction Client Project Featured at Dreamforce 2022

TULSA, Okla., and PUNE, India – A large-scale Cloudaction project to implement and optimize Salesforce IT Service Center (ITSC) for a major national restaurant chain is the focus of a featured session at Dreamforce 2022 in San Francisco. “Transforming Employee Service Experience at Cracker Barrel” will examine on how the comfort food giant transformed its…

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Cloudaction Appoints Keith Hoskison as Chief Revenue Officer

TULSA, Okla., and PUNE, India – Cloudaction, a leading provider of IT automation and cloud consulting services, announces the appointment of Keith Hoskison as Chief Revenue Officer (CRO). The addition of Hoskison, a well-known IT industry heavyweight with 30+ years of experience, to Cloudaction’s leadership team sends a strong signal about the company’s aggressive expansion…

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Harendra Thatola Promoted to Vice President, Global Delivery

TULSA, Okla., and PUNE, Maharashtra, India – Cloudaction, a leading provider of IT automation and cloud consulting services, announced the promotion of Harendra Thatola to Vice President, Global Delivery. “Harendra’s promotion reflects Cloudaction’s commitment to excellence,” said Samir Kumar, President and Co-founder of Cloudaction. “Harendra has been here from day one, and it is because…

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Cloudaction Acquires Cadilak Services, Appoints Indrajeet Dable to Global Leadership Team

TULSA, Okla., and PUNE, Maharashtra, India – Cloudaction, a leading provider of IT automation and cloud consulting services, announced that it has acquired Cadilak Services Ltd., a Pune, India-based engineering and staffing company. As part of the agreement, Indrajeet Dable, Cadilak’s founder and chief executive, has joined Cloudaction as managing director of the company’s Pune…

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Cloudaction Announces actionHub Jira SmartAdapter 2.1

TULSA, Okla., and PUNE, Maharashtra, India – Cloudaction, a leading provider of cloud-based IT automation consulting services, has announced several new enhancements in the latest release of its actionHub Jira SmartAdapter. Enhancements in actionHub’s Jira SmartAdapter 2.1 are user-driven, use case-based features that elevate the product’s value to users, according to Cloudaction Director of Software…

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