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By Bruce Morgan, Senior Consultant, Cloudaction     Workday Human Capital Management (HCM) is a cloud-based solution that unifies HR, talent management, onboarding, payroll, and time tracking into a single system of record. Cloudaction customers are interested in integrating Workday with their BMC Remedyforce ITSM environment in order to maximize employee productivity and operational efficiency from day…

By Mark Hodge, Senior Consultant, Cloudaction Recently I was engaged on a Remedyforce implementation project with a client who had several strategic initiatives in place for their service desk solution. They were headed in the right direction by selecting Remedyforce since Remedyforce has built-in ITIL best practice processes and because the simplicity of configuration allows…

By Samir Kumar, Cloudaction President I love sharing Remedyforce success stories as they confirm what I tell my customers: Remedyforce is a game-changer in the ITSM space. Today I read Tami Casey’s post on the BMC blog about the extraordinary success that mutual insurance company Ameritas has achieved since its Remedyforce implementation in 2012. Money…

By Pat Leftwich, Remedyforce Senior Consultant, Cloudaction      When it comes to establishing ITIL best practices, getting from theory to reality is perhaps the biggest challenge. What’s great about Remedyforce is that it supports ITIL V3 processes right out of the box, making your ITIL initiative “real” and operational from the get-go. I’ve worked with many…