Remedyforce Best Practices: Optimize Your Environment
This webinar focuses on practical techniques for getting the most from your Remedyforce implementation, including: We will show you how to get more value from Remedyforce, including: Best practices for Foundation Data Setup How to maximize Remedyforce Core Modules (Incident, Service Request, Problem, Change, Dashboards) How to Integrate Remedyforce-Jira using actionHub
Continue Reading →My Top 10 Features in Remedyforce Summer ‘20
By Kedar Zavar, Architect, Cloudaction The Summer ’20 release brings some great features to BMC Helix Remedyforce. Here are my top 10 favorites. 1) My Workday This new metric option is available on Remedyforce Console based on different objects such as incidents, tasks, problem, change, and release broadcast. Makes for easy prioritization of work. Offers…
Continue Reading →A Message from Cloudaction about COVID-19
COVID-19 (coronavirus) is impacting all of us—as individuals and as communities—in unprecedented ways. Given the rapidly changing environment, we are committed to doing all we can to maintain the well-being of the Cloudaction community, including our associates, our clients, and business partners. Here are the steps we’ve taken to date: We have instructed all Cloudaction…
Continue Reading →How to Integrate Remedyforce and JIRA in 30 Minutes or Less
This fluff-free 30-minute demonstration will show you how to: Set up a Remedyforce + JIRA integration in 30 minutes or less with actionHub™ Configure business rules to support specific use cases Support team escalating Remedyforce Incident/Service Request tickets to create Issues in JIRA for AppDev/Engineering team AppDev/Engineering team requesting/receiving additional information needed to resolve Issue…
Continue Reading →How to Integrate Remedyforce and SCOM/SCOrch in 30 Minutes or Less
This fluff-free technical session features: Valuable user insights based on Toronto-based real estate company Cadillac Fairview’s production Remedyforce and SCOM/SCOrch integration A live demonstration showing how to integrate Remedyforce and SCOM/SCOrch in 30 minutes utilizing actionHub’s SCOM/SCOrch connectors A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and SCOM/SCOrch use cases: Customer…
Continue Reading →How to Integrate Service Cloud and Remedyforce in 30 Minutes or Less
This technical session features: A live demonstration showing how to integrate Remedyforce and Service Cloud in 30 minutes utilizing actionHub™, the world’s first integration engine built entirely on the Salesforce Platform™ A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and Service Cloud use cases Customer Service Team escalating Cases in Service…
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