Energy Company Migrates Legacy Customer Care System to Salesforce

A retail energy company maximized its Salesforce investment by migrating a customer care application developed in .NET to the Salesforce platform. Cloudaction recreated the app using Service Cloud and MuleSoft integrations, enabling the company’s agents to retain the business-critical functionality demanded by its customer-first strategic vision. Customer With over $2 billion in annual revenue, this…

Software Company Boosts User Experience for Channel Partners Via Sales Cloud and Service Cloud

The client, a global leader in enterprise infrastructure software development, uses Salesforce Sales Cloud and Service Cloud extensively. Its primary sales channel consists of a large partner network of distributors and value-added resellers. The company provides these partners, via a secure partner portal, access to a number of internal applications, including Flexera, Okta, Academy LMS,…