Enriching the ServiceNow ITSM Experience for Employees and IT with RPA
At midsize-to-large organizations around the world, more IT departments rely on ServiceNow to support their IT service management than any other ITSM platform. ServiceNow’s native functionality provides a level of process automation to handle many of the critical ITSM functions. Augmenting ServiceNow with a robotic process automation (RPA) platform, however, can significantly enhance ServiceNow’s out-of-the-box…