Global Electronics Manufacturer Selects Cloudaction for Remedyforce Optimization Project
TULSA, Okla., Jan. 6, 2016 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation company in North America, announced that it has been selected by the North American division of a multinational high-tech electronics manufacturer to provide Remedyforce optimization services and maintenance support.
Cloudaction will optimize the customer’s existing Remedyforce installation, which was originally implemented by another consulting firm. The customer had envisioned leveraging Remedyforce’s robust IT service management functionality to improve the user experience for its entire business ecosystem: technical staff, customer service representatives, business partners and end users. However, due to the misalignment with the customer’s business processes and complex software customizations during the initial implementation, the Remedyforce environment did not generate the anticipated business value.
Cloudaction President and Co-founder Samir Kumar said, “We are grateful to our customer for giving us the opportunity to deliver the Remedyforce environment they had originally envisioned. We are confident that our repeatable methodology, disciplined team approach and IP-driven delivery model will enable them to not only realize that original vision but also extend their Remedyforce value in new and innovative ways.”
In the engagement, Cloudaction’s Remedyforce optimization services will focus on:
- Revalidating and optimizing business and technical processes
- Developing and reconfiguring the solution architecture and foundation data
- Raising service management excellence through enhanced user experience and accelerated user adoption
- Optimizing and enhancing solution interfaces to enable real-time collaboration between business units
- Reducing cost of maintenance and upgrades by fully exploiting Remedyforce out-of-the-box capabilities
- Providing knowledge transfer to customer’s support team via detailed requirement and design documentation
- Enhancing overall performance management via executive dashboards and reports
“Our customer’s business depends on building trust with the millions of consumers who rely on their high-tech equipment,” Kumar said. “By maximizing Remedyforce’s robust out-of-the-box functionality and aligning that functionality with optimized business processes, Cloudaction is helping the customer create a ‘10x awesome experience’ for their user community.”
About Cloudaction, LLC
Cloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.