News

TULSA, Okla. and PUNE, India, Nov. 11, 2014 – Cloudaction, the global provider of BMC Remedyforce consulting and implementation services, today announced that it delivered its 100th Remedyforce implementation in October. Further, Cloudaction reached this historic milestone in less than a year and a half.

Samir Kumar, President of Cloudaction, said, “Delivering our 100th Remedyforce successful implementation marks a historic day for Cloudaction. Since the inception of our go-to-market strategy as a pure-play Remedyforce consulting firm 18 months ago, we have assembled a handpicked team of talented business and technical experts who are totally focused on and passionate about customer success. Successfully delivering 100+ Remedyforce implementations is a testament to the collective ability, knowledge and commitment of the Cloudaction team.”

Cloudaction, with more certified Remedyforce consultants than any other BMC partner in North America, has achieved Remedyforce success stories across a wide range of industries and for customers of all sizes – from multinational food processing company to a local car detailing company. The projects themselves range from Remedyforce “jumpstart” implementations to more complex projects involving Remedyforce integrations with Salesforce’s Sales Cloud and Service Cloud solutions; OneLogin’s Single Sign-On (SSO); JIRA Project Tracking; BMC ADDM; BMC Client Management (Asset Core); Microsoft SharePoint; and System Center Configuration Manager (SCCM).

“Cloudaction’s success is directly related to our proven ability to provide customers with an optimal solution and maximum value through leveraging the amazing Salesforce1 platform and helping customers maximize their Remedyforce investment to create a true enterprise solution,” Kumar said. “The market is starting to look to us as a trusted advisor, as a partner who is willing to help them make an informed decision when choosing the ‘best fit’ cloud-based ITSM solution for their needs.”

Kumar said Cloudaction’s sales pipeline is stronger than ever, and he pointed out that the company recently has won several head-to-head Remedyforce deals over cloud-based ITSM ServiceNow, which he believes demonstrates a subtle but growing change in the competitive landscape.

“The cloud-based ITSM market has matured and customers are looking more closely for what’s best for both their immediate and future enterprise ITSM needs,” Kumar said. “Above all, BMC has continued to invest heavily in Remedyforce, which has closed the competitive gap and now – because it is built on Salesforce1, the world’s most widely used cloud platform – delivers complete ITSM functionality with secure social, mobile and collaborative capabilities customers expect. Second, the market is also responding to Cloudaction’s value proposition as an expert in both Remedyforce and Salesforce1-driven integrations and are now coming to us for strategic advice as to which platform to consider.”

About Cloudaction
Cloudaction is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com, get expert answers to your Remedyforce ITSM questions via our Ask Us NOW! complimentary service, and subscribe to the Cloudaction Blog for best practices and tips on maximizing your Remedyforce investment.