Cloudaction Completes “Miracle in a Month” ServiceNow ITBM Implementation for Fortune 500 Company

TULSA, Okla., USA, and PUNE, India, Sept. 17, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), recently completed a business-critical ServiceNow ITBM rollout for a Fortune 500 American company. Cloudaction successfully delivered the project in less than month to meet the client’s expedited timeline.

Cloudaction’s client is one of the largest retail home improvement companies, with approximately 2,500 locations throughout North America. The business driver for the client’s accelerated ServiceNow ITBM implementation was in support of a $28 million enterprise infrastructure initiative to re-cable the company’s 1,700+ retail locations in the United States.

To manage a project of this size, the client had a critical business need for a project and task management solution and selected ServiceNow ITBM Project Portfolio Management (PPM) for that purpose. The challenge was to implement the ITBM solution in advance of the scheduled re-cabling project.

Cloudaction, a ServiceNow Bronze Services Partner, was engaged to lead the PPM implementation. The Cloudaction team partnered with the client’s field services personnel to gather business requirements, create an implementation plan, and provide user training preceding the re-cabling project. Cloudaction completed the PPM rollout in four weeks, ahead of the client’s timeline and enabling it to track work activities involved in the re-cabling project.

“This ITBM implementation is another ‘miracle in a month’ project success for the Cloudaction team,” said Samir Kumar, Cloudaction’s president and co-founder. “Our client challenged us to help them rollout a project management solution in a month. Our project team, consisting of ServiceNow-certified experts in the U.S. and India, successfully met that challenge by creating a scalable solution that enabled the client to manage the re-cabling project. More important, the solution will enable the company to facilitate other planned technology projects, such as implementing new smart devices, printer upgrades and point-of-sale (POS) upgrades.”

Cloudaction is an award-winning, multi-platform cloud solutions provider with more than 300 successful implementations. The company has a history of delivering successful cloud-based ITSM and ITBM innovative solutions to clients in multiple industries, including healthcare, manufacturing and high-tech managed services.

As a trusted ServiceNow Bronze Services Partner, Cloudaction offers end-to-end ServiceNow services, including:

  • Implementation Services – for initial ServiceNow ITBM and ITSM installations and post-implementation optimization
  • Advisory Services – a fully integrated, organic approach encompassing people, process and technology for ServiceNow ITBM and ITSM implementations
  • Managed Services – via Cloudaction’s SmartSource℠ brand of SLA-governed workplace support and maintenance services for ServiceNow ITBM and ITSM implementations
  • Custom & Integration Services – including ServiceNow custom functional development and integration with external enterprise tools and applications

Additionally, Cloudaction provides comprehensive project management services to ensure each ServiceNow implementation adds value to the customer from day one. Cloudaction utilizes a best-of-breed solution lifecycle methodology that blends industry best practices from the Waterfall and Agile development models.

About Cloudaction, LLC

Cloudaction is a cloud solutions firm focused on strategic consulting, implementation, managed services, integration, and innovation. Our pure-play focus spans ITBM and ITSM in the cloud (ServiceNow, Remedyforce), Salesforce (Sales Cloud, Service Cloud, Field Services), Cloud Coach, Cloudbyz, and custom Salesforce solutions. Headquartered in Tulsa, Oklahoma U.S.A. and with a global delivery center in Pune, India, we are a global company serve customers in the Americas, Europe, South Asia, and Australia. Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at