Cloudaction’s actionHub™ Remedyforce-to-Atrium Connector Accelerates Service Fulfillment, Eliminates Manual Intervention for Routine Service Requests
TULSA, Okla., USA, and PUNE, India, Oct. 22, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, today announced the release of its actionHub™ Remedyforce-to-Atrium connector.
By integrating Remedyforce’s self-service portal with BMC Atrium Orchestrator, the actionHub integration accelerator enables organizations to automate routine tasks and respond to service requests in real time, with virtually no manual intervention–making service fulfillment easier than ever.
For example, with the actionHub Remedyforce-to-Atrium connector, when an end user requests a service via Remedyforce’s self-service portal, a ticket is forwarded to the appropriate service manager (e.g., help desk, HR or network operations). The service manager then approves the service request with a click on a mouse or touch on a smartphone, which activates the actionHub Remedyforce-to-Atrium connector and initiates a workflow in Atrium to fulfill the request and sends a notification to the requester. The entire request-to-fulfillment process is totally automated, executed in real time in less than 30 seconds, and is seamless to end users.
Cloudaction recently implemented the actionHub Remedyforce-to-Atrium connector for a Fortune 500 company that provides fuel logistics and related services for the transportation industry. The client is utilizing the Remedyforce-Atrium integration to automate a slew of IT and non-IT tasks, such as new employee on-boarding (including creation of Active Directory LAN access, password generation, location-based OU assignments, Exchange account setup, dynamic allocation of data store and mailbox quota, etc.); user access to internal enterprise applications; and user de-provisioning.
Cloudaction President and Co-founder Samir Kumar said, “The release of the Remedyforce-to-Atrium connector represents a total win-win-win solution for Remedyforce users, our partner BMC and the Cloudaction team. For Remedyforce users, the Remedyforce-to-Atrium connector makes life easier by automating fulfillment of common tasks and enabling greater self-service for end users. For BMC, it creates new market synergy by bringing together the power of two BMC technologies. For Cloudaction, it demonstrates how the actionHub integration accelerator is creating more opportunities to more fully leverage Remedyforce as an enterprise solution.”
Cloudaction is the leading Remedyforce consulting and implementation provider in North America. Its actionHub is the world’s first integration accelerator designed exclusively for Remedyforce to enable seamless integration for cloud and hybrid enterprise application environments. Built entirely on the Salesforce1 platform, actionHub™ extends Remedyforce’s native functionality by synchronizing data movement and orchestrating business rules with enterprise applications. Pre-built connectors enable faster integrations with leading cloud and on-premise enterprise applications such as Service Cloud, JIRA, Microsoft SCOM and many others.
Cloudaction is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.