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Remedyforce Achieves ‘Peak Enterprise’ at Dreamforce 2015

TULSA, Okla., Sept. 23, 2015 – With three large customers showcased at Dreamforce 2015, Salesforce’s annual user and developer extravaganza, Cloudaction President Samir Kumar says BMC Remedyforce has clearly earned its seat at the table as a world-class ITSM solution for larger enterprises.

“Remedyforce’s viability and strength as a cloud-based solution for larger organizations was validated at Dreamforce 2015,” Kumar said. “Three of our customers—Weatherford International, Crossmark and Five9—were prominently featured at the conference, with each providing a compelling use case to demonstrate how Remedyforce is an enterprise solution that delivers measurable value to their business.”

Kumar noted how all three customers are extending Remedyforce’s reach beyond IT by leveraging the Salesforce1 platform. “What my customers understand is that Remedyforce, together with the Salesforce App Cloud, is essentially a digital service platform for delivering services and innovation to the whole enterprise.”

  • In her Dreamforce session, “Managing IT for the Digital Enterprise,” Cathy Holladay, Client & Collaboration Services at global oil and gas services provider Weatherford International, acknowledged Cloudaction’s role in rolling out the solution to Weatherford’s operations in 102 countries and delivering support to its more than 45,000 on Day 1. Holladay’s presentation noted that managing service requests globally with Remedyforce enables them to automatically identify the country of origin by incident and route them to regional service desks or third-party providers. This ability has dramatically reduced wait times, balanced workloads and enabled Weatherford to track costs back to business units.
  • Mike Anderson, Chief Information Office at consumer goods marketing services leader Crossmark, in his session “Digital Service Management Drives Greater Productivity and Business Innovation,” recognized Cloudaction’s support in helping the company migrate from their previous ITSM technology and provide user training and change management support in just 120 days. Anderson also said a key factor in Crossmark’s selection of Remedyforce was that it offered a true enterprise solution built on the Salesforce1 platform, which is a strategic imperative for the company as it drives business innovation across the entire organization.
  • Tony Sorensen, Senior IT Director at the leading cloud call center software company Five9, in his session “A 360-Degree View of Your Customers with Service Cloud and BMC Remedyforce,” said Remedyforce is delivering significant cost savings and increased overall satisfaction with both Five9 customers and its employees. Sorensen cited SLA/OLA ‘traffic light’ reports developed by Cloudaction as an example of how the company’s management is getting a 360-degree customer view. Additionally, he said the company is also leveraging Cloudaction’s actionHub™ integration accelerator to integrate other monitoring tools with Remedyforce in order to get even more granular visibility into the customer experience.

According to Cloudaction’s Kumar, the Remedyforce customers featured at Dreamforce 2015 sent a powerful message to the market. “On behalf of Cloudaction, I would like to offer a big thank you to our customers for sending a message that was heard loud and clear at Dreamforce. Remedyforce for the enterprise is real because it delivers measurable business value to large organizations and industry leaders. And through innovations like our actionHub integration accelerator, Cloudaction is helping Remedyforce achieve ‘peak enterprise’ for our customers.”

About Cloudaction

Cloudaction is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.

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