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Salesforce IT Service Center: Version 1.36 Gives ITSC Momentum in ITSM Market

By Kedar Zavar, Chief Solutions Architect, Cloudaction Salesforce IT Service Center (ITSC) unquestionably has enjoyed phenomenal success since its launch in March 2021. As a brand new ITSM solution built on the Work.com platform, whatever ITSC might have lacked in product maturity at its inception, when compared to long-established ITSM software vendors, Salesforce product managers…

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8 of My Favorite BMC Helix Remedyforce Winter 21 Enhancements

By Kedar Zavar, Architect, Cloudaction BMC has announced the general availability of BMC Helix Remedyforce Winter 21, so now’s the time to dig into my top enhancements in this release. 1. (Even More) Dynamic Forms Remedyforce admins are going to love the enhanced dynamic field rendering in Winter 21. You can now configure this feature…

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My Top 10 Features in Remedyforce Summer ‘20

By Kedar Zavar, Architect, Cloudaction The Summer ’20 release brings some great features to BMC Helix Remedyforce. Here are my top 10 favorites. 1) My Workday This new metric option is available on Remedyforce Console based on different objects such as incidents, tasks, problem, change, and release broadcast. Makes for easy prioritization of work. Offers…

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BMC Helix Remedyforce Winter 20 Review

By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…

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White Papers

Cloudaction Profile in CIO Review

Remedyforce Service Request Management How-to Guide

ITSM for the
Enterprise

Remedyforce Authentication How-to Guide

Remedyforce Discover the Benefits of ITSM

Weatherford transforms global model with Remedyforce and Cloudaction

Five9 improves OLA compliance with real-time incident management

Videos

GenAI-led Enterprise Self-Service With Automation Anywhere

Generative AI-led RPA is a self-service game changer for customers and employees alike. As the use cases in this video demonstrate, Cloudaction’s solution architecture enables you to integrate Automation Anywhere’s RPA platform with ChatGPT to drive business value and save costs—by aggregating data from enterprise systems, including ERP, customer service, ITSM/help desk, and more—thereby providing…

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Reimagining Employee Experience on the Salesforce Platform – Integrations Use Case

In this video, we follow an employee named Hamilton as he uses the self-service Employee Experience site to request time off. With automated processes and integrations to timekeeping and calendar applications like Outlook, Hamilton’s request is reviewed and approved, and other applications are updated in real time.

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Software Company Elevates Employee Experience with Custom Salesforce Solution

Savvy leaders know that success in today’s corporate world demands a whole new way of supporting employees. Creating superior employee experiences leads to better customer experiences. Learn how Cloudaction helped a software company elevate employee experience with custom Salesforce functionality.

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Energy Company Migrates Legacy Customer Care System to Salesforce

When a retail energy company wanted to maximize its Salesforce investment by migrating a customer care application developed in .NET to the Salesforce platform, they looked to Cloudaction for custom development expertise. We recreated the app using Service Cloud and MuleSoft, enabling the company’s customer service agents to retain the business-critical agility demanded by its…

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SmartSource: Rethinking Managed Services

For years, traditional managed services programs worked great for routine maintenance tasks. But times have changed. Today’s organizations operate in a complex, ever-changing business environment that requires specific IT skill sets, deeper knowledge of platforms, with the agility to redeploy skilled resources on the fly. Someone needed to reimagine the IT managed services model. So…

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Digital Employee Experience Is a Team Sport

Creating engaging digital experiences for employees requires an enterprise-level perspective, and that necessitates the involvement of key stakeholders from multiple departments. Cloudaction can help you get started by identifying the key roles, functions, technologies, and processes you’ll need to turn your digital employee experience vision into the new operational reality.

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