Delivering measurable results for our customers.

Making the cloud work better means delivering business value to our customers, day in and day out. That’s what Cloudaction is all about.

  • All
  • BMC Client Management
  • BMC Discovery
  • BMC ITSM
  • Remedyforce
  • Sales Cloud
  • Salesforce
  • Service Cloud
  • ServiceNow ITBM
  • TrueSight Operations Management
  • Work.com

Multi-location Retail Company Goes Live with ServiceNow ITBM in 30 Days

Customer One of the largest retail home improvement companies, with approximately 2,500 locations throughout North America, engaged Cloudaction to lead a business-critical ServiceNow IT Business ...

Major U.S. Bank Achieves Holistic IT Infrastructure Monitoring with TSOM

Cloudaction successfully implemented TrueSight Operations Management for a major U.S. bank, integrating TSOM with their existing BMC ITSM solution – and we completed the project ...

Software Company Boosts User Experience for Channel Partners Via Sales Cloud and Service Cloud

The client, a global leader in enterprise infrastructure software development, uses Salesforce Sales Cloud and Service Cloud extensively. Its primary sales channel consists of a ...

Five9 Elevates Customer Service Game with BMC ITSM-Service Cloud Integration

Five9 handles more than three billion customer interactions annually for the 1,000+ clients that use its call center software. When those customers call for support, ...

World-Renowned Clinical Research Center Consolidates IT Infrastructure Management on the BMC Platform

The customer is a private, not-for-profit clinical research center. It is rated as one of the top cancer hospitals in the world. Cloudaction was engaged ...

City Government Rolls Out Salesforce-enabled Employee Health Verification and Contact Tracing Solution

Cloudaction helped a California municipality design and implement a robust employee health verification and contract tracing system built on the unified Work.com platform in just ...

“The great thing about working with Cloudaction and actionHub is that the technical implementation of eBonding is reduced to a graphic user interface where you can easily change rules to align with the business requirements.”

John Massie

Manager, Corporate Systems, Continuant

“By integrating Service Cloud and Remedyforce, we have single authentication and out-of-the-box integration of accounts, contacts, users, workflow, and security. actionHub was an advantage that Cloudaction provided that sped up the delivery of the project.”

Tony Sorensen

Senior Director of IT, Five9

"Since Cloudaction implemented actionHub in our Remedyforce environment, we have been able to automate new employee onboarding, exiting employee process, as well as granting permissions to resources and activating services – things we used to have to do manually. We are excited and creating a list of more things to automate. Any issues or questions we have are handled quickly. It’s saving us time and money!"

Sheri Hartman

IT, Washington State Dept. of Agriculture

“The addition of eBonding is a valuable addition to Continuant’s managed services portfolio, specifically for our enterprise customers, and actionHub from Cloudaction is the enabler. We’re really excited to have Cloudaction help us bring this capability to our customers because it makes us an extension of their staff and allows us to bring their information seamlessly into our call centers, eliminating the possibility of errors.”

Gasper Gulotta

Chief Operating Officer, Continuant

“The most significant area of work affected by our Remedyforce-SCOM integration is with our service desk team. They don’t have to enter things manually anymore because it is all automatically done through actionHub. Working with Cloudaction, we’ve completely automated our whole system, which has really yielded probably hundreds of man-hours, and eliminated human error.”

Geoff Ball

DBA and SCOM Administrator, Cadillac Fairview

 “Cloudaction helped us integrate our SCOM environment with our Remedyforce environment so that all relevant alerts in SCOM auto-generate IT service tickets within Remedyforce. This has eliminated a lot of manual processes that were previously conducted by my team and allowed our support team to be more proactive rather than reactive."

Faiz Merchant

IT Infrastructure and Delivery Manager, Cadillac Fairview