Delivering measurable results for our customers

Making digital business work better means delivering business value to our customers, day in and day out. That’s what we're all about.

  • All
  • Automation Anywhere
  • BMC ITSM
  • Digital Workforce
  • HR Service Center
  • IT Service Center
  • Remedyforce
  • Robotic Process Automation
  • Salesforce
  • ServiceNow
  • Work.com

Five9 Elevates Customer Service Game with BMC ITSM-Service Cloud Integration

Five9 handles more than three billion customer interactions annually for the 1,000+ clients that use its call center software. When those customers call for support, ...

Enriching the ServiceNow ITSM Experience for Employees and IT with RPA

At midsize-to-large organizations around the world, more IT departments rely on ServiceNow to support their IT service management than any other ITSM platform. ServiceNow’s native ...

Enhancing Salesforce with Intelligent Automation from Automation Anywhere

Salesforce is the de facto leader in customer relationship management (CRM). Salesforce gives your team all the tools they need to keep your rev-gen and ...

City Government Rolls Out Salesforce-enabled Employee Health Verification and Contact Tracing Solution

Cloudaction helped a California municipality design and implement a robust employee health verification and contract tracing system built on the unified Work.com platform in just ...

Weatherford International Consolidates Eight Service Desks on the BMC Platform

Customer A leader in the sustainable development and production of oil and gas resources, Weatherford provides innovative products and services that allow oil and gas ...

Energy Company Consolidates HR, ITSM, and Endpoint Management on the Salesforce Platform

With Cloudaction as its consulting partner, Vertex Energy migrated to the Salesforce platform in two months, consolidating its technology framework for HR, ITSM, and endpoint ...

“The great thing about actionHub is that the technical implementation of eBonding is reduced to a graphic user interface where you can easily change rules to align with the business requirements.”

Corporate Systems Manager

Unified Communications MSP

“By integrating Service Cloud and Remedyforce, we have single authentication and out-of-the-box integration of accounts, contacts, users, workflow, and security. actionHub was an advantage that Cloudaction provided that sped up the delivery of the project.”

Tony Sorensen

Senior Director of IT, Five9

"Since Cloudaction implemented actionHub in our BMC environment, we have been able to automate new employee onboarding, exiting employee process, as well as granting permissions to resources and activating services – things we used to have to do manually. We are excited and creating a list of more things to automate. Any issues or questions we have are handled quickly. It’s saving us time and money!"

Sheri Hartman

IT, Washington State Dept. of Agriculture

“The addition of eBonding is a valuable addition to our managed services portfolio, specifically for our enterprise customers, and actionHub from Cloudaction is the enabler. We’re really excited to have Cloudaction help us bring this capability to our customers because it makes us an extension of their staff and allows us to bring their information seamlessly into our call centers, eliminating the possibility of errors.”

Chief Operating Officer

Communications MSP

“Since we’ve implemented BMC Helix ITSM, we’ve created some unique workflows for different lines of business outside of IT with the help of our implementation partner, Cloudaction. For one, our marketing team developed a business workflow where they can review, collaborate, and approve marketing content. The workflow moves throughout the company, involving different lines of business. That’s a pretty cool workflow!”

SVP, IT Service Management

Financial Services Company

"Having Cloudaction as our partner was key to the success of our Work.com implementation. From an advisory perspective, they helped us see the bigger picture that could be gained by integrating HR and IT. As ITSM experts, they helped us connect the dots in how best to configure our service desk according to the ITIL Framework and best practices. And as a system integrator, they were able to move quickly and help us meet our deadline, and to do it with a fixed-price contract."

CIO

O&G Company

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