Results

“The great thing about actionHub is that the technical implementation of eBonding is reduced to a graphic user interface where you can easily change rules to align with the business requirements.”

“By integrating Service Cloud and Remedyforce, we have single authentication and out-of-the-box integration of accounts, contacts, users, workflow, and security. actionHub was an advantage that Cloudaction provided that sped up the delivery of the project.”

"Since Cloudaction implemented actionHub in our BMC environment, we have been able to automate new employee onboarding, exiting employee process, as well as granting permissions to resources and activating services – things we used to have to do manually. We are excited and creating a list of more things to automate. Any issues or questions we have are handled quickly. It’s saving us time and money!"

“The addition of eBonding is a valuable addition to our managed services portfolio, specifically for our enterprise customers, and actionHub from Cloudaction is the enabler. We’re really excited to have Cloudaction help us bring this capability to our customers because it makes us an extension of their staff and allows us to bring their information seamlessly into our call centers, eliminating the possibility of errors.”

“Since we’ve implemented BMC Helix ITSM, we’ve created some unique workflows for different lines of business outside of IT with the help of our implementation partner, Cloudaction. For one, our marketing team developed a business workflow where they can review, collaborate, and approve marketing content. The workflow moves throughout the company, involving different lines of business. That’s a pretty cool workflow!”

"Having Cloudaction as our partner was key to the success of our Work.com implementation. From an advisory perspective, they helped us see the bigger picture that could be gained by integrating HR and IT. As ITSM experts, they helped us connect the dots in how best to configure our service desk according to the ITIL Framework and best practices. And as a system integrator, they were able to move quickly and help us meet our deadline, and to do it with a fixed-price contract."