Results

“The great thing about working with Cloudaction and actionHub is that the technical implementation of eBonding is reduced to a graphic user interface where you can easily change rules to align with the business requirements.”

“By integrating Service Cloud and Remedyforce, we have single authentication and out-of-the-box integration of accounts, contacts, users, workflow, and security. actionHub was an advantage that Cloudaction provided that sped up the delivery of the project.”

"Since Cloudaction implemented actionHub in our Remedyforce environment, we have been able to automate new employee onboarding, exiting employee process, as well as granting permissions to resources and activating services – things we used to have to do manually. We are excited and creating a list of more things to automate. Any issues or questions we have are handled quickly. It’s saving us time and money!"

“The addition of eBonding is a valuable addition to Continuant’s managed services portfolio, specifically for our enterprise customers, and actionHub from Cloudaction is the enabler. We’re really excited to have Cloudaction help us bring this capability to our customers because it makes us an extension of their staff and allows us to bring their information seamlessly into our call centers, eliminating the possibility of errors.”

“The most significant area of work affected by our Remedyforce-SCOM integration is with our service desk team. They don’t have to enter things manually anymore because it is all automatically done through actionHub. Working with Cloudaction, we’ve completely automated our whole system, which has really yielded probably hundreds of man-hours, and eliminated human error.”

 “Cloudaction helped us integrate our SCOM environment with our Remedyforce environment so that all relevant alerts in SCOM auto-generate IT service tickets within Remedyforce. This has eliminated a lot of manual processes that were previously conducted by my team and allowed our support team to be more proactive rather than reactive."