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BMC Helix Remedyforce Summer ’19 Review

By Kedar Zavar, Architect, Cloudaction

BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements.

My Summer ’19 favs

Easily see attachments on Console with new attachment icon, including “see all” button.

 

Ability to see and link Configuration Items and Services in Activity Feed on Remedyforce Console.

 

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Cloudaction Grabs Spotlight as Emerging Innovator at ServiceNow Knowledge 19

TULSA, Okla., and PUNE, India, May 6, 2019 – Cloudaction is delighted to be a ServiceNow Emerging Innovator at Knowledge 2019, May 7-9 at The Venetian & Sands Expo Center in Las Vegas.
Cloudaction is at booth P3 in the exclusive Emerging Innovators area. Joining the Cloudaction team at the booth will be Cloudaction President/Co-Founder Samir Kumar.
Additionally, Knowledge 2019 attendees have the opportunity to see a demonstration of actionHub, the intelligent integration platform for connecting ServiceNow with any enterprise application.

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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction

BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10.
1. New HighCharts for QuickViews
Benefits

No more Adobe Flash needed
2D-3D options
Available “donut chart” option

 
2. Ability to Find Records Using Multiple Column Filters on Console
Benefits

Agents can easily sort records by more than one column
No need to create separate views
Makes it super-easy to create dynamic views

3.

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actionHub Now Available in ServiceNow Store

TULSA, Okla., USA, and PUNE, India, Nov. 13, 2018 — Cloudaction, the global cloud solutions and implementation services company, announces it has extended the capabilities of its actionHub™ integration engine to include ServiceNow’s Now Platform. actionHub is now ServiceNow Certified and available in the ServiceNow Store.
“ServiceNow’s certification of actionHub is truly a historic milestone for Cloudaction and the actionHub team,” said Collin Parker, Cloudaction’s director of engineering for actionHub. “By extending actionHub on the ServiceNow platform,

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Cloudaction Completes “Miracle in a Month” ServiceNow ITBM Implementation for Fortune 500 Company

TULSA, Okla., USA, and PUNE, India, Sept. 17, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service management (ITSM), recently completed a business-critical ServiceNow ITBM rollout for a Fortune 500 American company. Cloudaction successfully delivered the project in less than month to meet the client’s expedited timeline.
Cloudaction’s client is one of the largest retail home improvement companies, with approximately 2,500 locations throughout North America. The business driver for the client’s accelerated ServiceNow ITBM implementation was in support of a $28 million enterprise infrastructure initiative to re-cable the company’s 1,700+ retail locations in the United States.

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