How to Integrate Remedyforce and SCOM/SCOrch in 30 Minutes or Less

February 27, 2020

This fluff-free technical session features:

  • Valuable user insights based on Toronto-based real estate company Cadillac Fairview’s production Remedyforce and SCOM/SCOrch integration
  • A live demonstration showing how to integrate Remedyforce and SCOM/SCOrch in 30 minutes utilizing actionHub’s SCOM/SCOrch connectors
  • A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and SCOM/SCOrch use cases:
    • Customer Service Team escalating Cases in Service Cloud to Remedyforce Incident/Service Request tickets for action by the IT Service Desk
    • Seamless two-way communication/collaboration between Service Cloud and Remedyforce including access to attachments, documentation, and status updates