How to Integrate Remedyforce and SCOM/SCOrch in 30 Minutes or Less
February 27, 2020
This fluff-free technical session features:
- Valuable user insights based on Toronto-based real estate company Cadillac Fairview’s production Remedyforce and SCOM/SCOrch integration
- A live demonstration showing how to integrate Remedyforce and SCOM/SCOrch in 30 minutes utilizing actionHub’s SCOM/SCOrch connectors
- A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and SCOM/SCOrch use cases:
- Customer Service Team escalating Cases in Service Cloud to Remedyforce Incident/Service Request tickets for action by the IT Service Desk
- Seamless two-way communication/collaboration between Service Cloud and Remedyforce including access to attachments, documentation, and status updates