Videos

This technical session features:

• A live demonstration showing how to integrate Remedyforce and Service Cloud in 30 minutes utilizing actionHub™, the world’s first integration engine built entirely on the Salesforce Platform™
• A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and Service Cloud use cases
  • Customer Service Team escalating Cases in Service Cloud to Remedyforce Incident/Service Request tickets for action by the IT Service Desk
  • Seamless two-way communication/collaboration between Service Cloud and Remedyforce including access to attachments, documentation, and status updates