How to Integrate TFS and Remedyforce in 30 Minutes or Less

February 26, 2020

This 30-minute session demonstrates how to:

  • Set up a Remedyforce – TFS integration in 30 minutes or less using actionHub™
  • Configure business rules to support specific use cases: Support team escalating Remedyforce Incident/Service Request tickets to create Work Items in TFS for AppDev/Engineering team and AppDev/Engineering team requesting/receiving additional information needed to resolve Issue from Support team
    • Support team escalating Remedyforce Incident/Service Request tickets to create Work Items in TFS for AppDev/Engineering team
    • AppDev/Engineering team requesting/receiving additional information needed to resolve Issue from Support team