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MSP Provides Perfect Non-IT Use Case for Remedyforce

By Harendra Thatola, Global Delivery Director, Cloudaction




A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments.

Our client is a MSP specializing in  high-speed internet, on-demand media, and voice/phone systems solutions for the ...

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Welcome to Remedyforce Winter 18

By Kedar Zavar, Architect, Cloudaction




Remedyforce Winter 18 is now generally available, but I’ve had the privilege of getting to play in the BMC Early Access sandbox. This release offers some great new features for Remedyforce admins/users, so let’s have a look at some of most noteworthy.

Page Layout Types on Console

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Remedyforce Consulting: Remedyforce Summer 17 Highlights

By Kedar Zavar, Architect, Cloudaction




Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC Early ...

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Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!

By Kedar Zavar, Senior Architect, Cloudaction




As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will provide ...

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Our Blog

Remedyforce Overview




Remedyforce Overview

Remedyforce is the fastest growing IT service management solution in the market. Learn how Remedyforce can help you put your customers first by establishing ITIL process best practices!


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actionHub Overview

actionHub Overview





actionHub Overview

actionHub™ is an integration accelerator developed exclusively for Remedyforce to drive IT and non-IT business services across the enterprise.


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Customer Success Story: Mitchell International

Customer Success Story: Mitchell International





Customer Success Story: Mitchell International

Learn how Mitchell International is leveraging Remedyforce and the Salesforce platform to run leaner and more efficiently by making internal processes simpler.


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Eric-Olson

Eric Olson

15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.

Shilpa-Chougule

Shilpa Chougule

Cloudaction’s first India employee. Played major role in establishing our Pune office. Expert in public school domain. Masters in Computer Science from Oklahoma State University. Today resides in Tulsa, OK USA.

CollinParker

Collin Parker

Core developer for actionHub. Expert in migrating customers from ServiceNow to Remedyforce. Technical lead on 50+ Remedyforce implementations. “Speed junkie” car racing enthusiast.

Bruce-Morgan

Bruce Morgan

Architect of the actionHub integration acceleration. Author of Rally and JIRA connectors. Informal title: Chief Solver of Difficult Problems. Mesmerized by dynamic data visualization. Burdened by dry wit.

Kedar-Zavar

Kedar Zavar

Our first Remedyforce consultant. Salesforce geek always on the lookout for a new challenge. A top contributor on BMC Communities. Leader of 40+ complex Remedyforce implementations.

Balasai-Gopalakrishnan

Balasai Gopalakrishnan

Co-author of actionBox add-on. Led custom development at major Remedyforce account. Driven to learn new technologies. Loves science fiction movies. Likes to travel and explore new places.

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About Cloudaction

About CloudactionCloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, managed services, integration, and innovation. Our pure-play focus spans ITSM in the cloud (Remedyforce, ServiceNow), Salesforce (Sales Cloud, Service Cloud), Cloud Coach (Project Management), Cloudbyz, and custom Salesforce solutions. Headquartered in Tulsa, Oklahoma U.S.A. and a global delivery center in Pune, India, we serve customers in the Americas, Europe, South Asia, and Australia.
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