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Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!

By Kedar Zavar, Senior Architect, Cloudaction




As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will provide ...

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Virtual Reality CMDB: The Future of Service Management

By Collin Parker, Software Architect, Cloudaction




Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users.

The area where VR could have the most immediate impact ...

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Remedyforce Consulting: My Top 16 Enhancements in Remedyforce Summer 16

By Kedar Zavar, Senior Consultant, Cloudaction




As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive impact ...

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Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction




Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the ...

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Our Blog

Remedyforce Overview




Remedyforce Overview

Remedyforce is the fastest growing IT service management solution in the market. Learn how Remedyforce can help you put your customers first by establishing ITIL process best practices!


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actionHub Overview

actionHub Overview





actionHub Overview

actionHub™ is an integration accelerator developed exclusively for Remedyforce to drive IT and non-IT business services across the enterprise.


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Customer Success Story: Mitchell International

Customer Success Story: Mitchell International





Customer Success Story: Mitchell International

Learn how Mitchell International is leveraging Remedyforce and the Salesforce platform to run leaner and more efficiently by making internal processes simpler.


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Eric-Olson

Eric Olson

15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.

Shilpa-Chougule

Shilpa Chougule

Cloudaction’s first India employee. Played major role in establishing our Pune office. Expert in public school domain. Masters in Computer Science from Oklahoma State University. Today resides in Tulsa, OK USA.

CollinParker

Collin Parker

Core developer for actionHub. Expert in migrating customers from ServiceNow to Remedyforce. Technical lead on 50+ Remedyforce implementations. “Speed junkie” car racing enthusiast.

Mark-Hodge

Mark Hodge

Remedyforce customer turned Remedyforce senior consultant. 25+ Remedyforce engagements under his belt. 3 ITIL certifications. Regular blogger. Resides in Florida with wife Linda and two rescued dogs.

Bruce-Morgan

Bruce Morgan

Architect of the actionHub integration acceleration. Author of Rally and JIRA connectors. Informal title: Chief Solver of Difficult Problems. Mesmerized by dynamic data visualization. Burdened by dry wit.

Kedar-Zavar

Kedar Zavar

Our first Remedyforce consultant. Salesforce geek always on the lookout for a new challenge. A top contributor on BMC Communities. Leader of 40+ complex Remedyforce implementations.

Balasai-Gopalakrishnan

Balasai Gopalakrishnan

Co-author of actionBox add-on. Led custom development at major Remedyforce account. Driven to learn new technologies. Loves science fiction movies. Likes to travel and explore new places.

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About Cloudaction

About CloudactionCloudaction (a Stonebridge Division) is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia.
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