Cadalys Service Management

We are experts in native ITSM on Salesforce.

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The Salesforce platform is integral to digital business, and organizations are looking for new ways to leverage their Salesforce investment by bringing more business functionality under the Salesforce umbrella. ITSM represents one such opportunity. Cadalys Service Management is a purpose-built, next-gen ITSM application built entirely on the Salesforce platform.

Cadalys delivers ITIL-compliant Salesforce ITSM.

Cadalys Service Management fills a strategic market need for a native ITSM solution on Salesforce. It offers organizations a complete and robust ITSM solution, with pre-configured ITIL processes and workflows compatible with Service Cloud. Cadalys provides comprehensive IT service desk functionality, including:

  • Service Catalog
  • CMDB
  • Incident Management
  • Problem Management
  • Change Enablement
  • Monitoring and Event Management

Cloudaction is a preferred Cadalys implementation partner.

Our strategic partnership with Cadalys offers Salesforce corporate users an immediate opportunity to enhance their Salesforce environment and generate more value for their IT operations and beyond.

“The depth and breadth of Cloudaction’s ITSM know-how and project delivery experience is outstanding, and we are very excited to have them as a preferred Cadalys Service Management implementation partner,” said Marc Friedman, Cadalys’ CEO and founder. “Further, they are Salesforce experts with a broad range of consulting competencies, including advisory services, implementation services, custom development, integration services, and business continuity services.”

Cadalys Service Management is available on Salesforce AppExchange.

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