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BMC Helix Remedyforce Summer ’19 Review

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements. My Summer '19 favs Easily see attachments on Console with new attachment icon, including “see all” button.   Ability to see and link Configuration Items and ...

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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10. 1. New HighCharts for QuickViews Benefits No more Adobe Flash needed 2D-3D options Available “donut chart” option   2. Ability to Find Records Using Multiple Column Filters on Console Benefits Agents can easily sort records by more than one column No need to create ...

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Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites. Enhanced Search Options with “Superbox” Self-Service Portal Benefits: Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts. Search results are displayed with count if matching record exists. Smart Suggestions Available on Self-Service ...

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Onboarding/Offboarding Automation Is Simple with Remedyforce and the actionHub Integration Platform

By Samir Kumar, Co-Founder and President, Cloudaction Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers, deferred productivity as new hires adapt ...

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Remedyforce Overview

Remedyforce is the fastest growing IT service management solution in the market. Learn how Remedyforce can help you put your customers first by establishing ITIL process best practices!

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actionHub Overview

actionHub Overview

actionHub™ is an integration accelerator developed exclusively for Remedyforce to drive IT and non-IT business services across the enterprise.

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Customer Success Story: Mitchell International

Customer Success Story: Mitchell International

Learn how Mitchell International is leveraging Remedyforce and the Salesforce platform to run leaner and more efficiently by making internal processes simpler.

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Eric Olson

15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.

Shilpa Chougule

Cloudaction’s first India employee. Played major role in establishing our Pune office. Expert in public school domain. Masters in Computer Science from Oklahoma State University. Today resides in Tulsa, OK USA.

Collin Parker

Chief of Engineering for actionHub. Technical lead on 50+ ITSM implementations. “Speed junkie” car racing enthusiast.

Bruce Morgan

Architect of the actionHub integration acceleration. Author of Rally and JIRA connectors. Informal title: Chief Solver of Difficult Problems. Mesmerized by dynamic data visualization. Burdened by dry wit.

Kedar Zavar

Our first Remedyforce consultant. Salesforce geek always on the lookout for a new challenge. A top contributor on BMC Communities. Leader of 40+ complex Remedyforce implementations.

Balasai Gopalakrishnan

Co-author of actionBox add-on. Led custom development at major Remedyforce account. Driven to learn new technologies. Loves science fiction movies. Likes to travel and explore new places.

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About Cloudaction

About CloudactionCloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, managed services, integration, and innovation. Our pure-play focus spans ITSM/ITBM in the cloud (Remedyforce, ServiceNow), Salesforce (Sales Cloud, Service Cloud), Cloud Coach (Project Management), Cloudbyz, and custom Salesforce solutions. Headquartered in Tulsa, Oklahoma U.S.A. and a global delivery center in Pune, India, we serve customers in the Americas, Europe, South Asia, and Australia.
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