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Remedyforce
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Implementation
Best-in-class implementation services to ensure your cloud environment is optimized for maximum business value and operational effectiveness.
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Custom Services
Leveraging the power of the Salesforce and ServiceNow platforms to deliver custom solutions for a particular business need, challenge, or process.
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Managed Services
Tailored professional services to address your changing business needs, whether cost-effective remote administrative support or full- or flex-time strategic resources. Read more

IT Advisory
A fully integrated, organic consulting approach that helps organizations take full advantage of the transformative power of ITSM.
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Salesforce
A FORCE FOR SALESFORCE

The industry standard in cloud computing

Agile and built for speed

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Implementation
Best-in-class implementation services to ensure your cloud environment is optimized for maximum business value and operational effectiveness.

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Custom Services
Leveraging the power of the Salesforce platform to deliver custom solutions for a particular business need, challenge, or process.

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Managed Services
Tailored professional services to address your changing business needs, whether cost-effective remote administrative support or full- or flex-time strategic resources.
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actionHub™
A force for "ITSM in the Cloud" integrations

Integration accelerator built on the Salesforce platform

Seamless Salesforce ITSM and ServiceNow integration with cloud and hybrid applications

Synchronizes data movement and orchestrates business rules

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Overview
The only integration accelerator developed exclusively for Remedyforce to enable seamless integration for cloud and hybrid enterprise application environments.
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Components
Enabling faster application deployments and smoother integrations via pre-built connectors, object libraries, and a powerful business rules engine.
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Connectors
Pre-built API connectors to leading enterprise applications such as Service Cloud, JIRA, Rally and more.

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News

actionHub Now Available in ServiceNow Store

TULSA, Okla., USA, and PUNE, India, Nov. 13, 2018 — Cloudaction, the global cloud solutions and implementation services company, announces it has extended the capabilities of its...
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Cloudaction Completes “Miracle in a Month” ServiceNow ITBM Implementation for Fortune 500 Company

TULSA, Okla., USA, and PUNE, India, Sept. 17, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service managem...
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Cloudaction Achieves ServiceNow Bronze Services Partner Designation

TULSA, Okla., USA, and PUNE, India, Aug. 27, 2018 – Cloudaction, the global cloud solutions provider with deep experience in IT business management (ITBM) and IT service manageme...
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Cloudaction Named in Top 20 Most Promising ITSM Solution Providers by CIOReview Magazine

TULSA, Okla. USA, and PUNE, India, Nov. 3, 2017 – Cloudaction, the global pure-play ITSM-in-the-cloud solutions provider and creator of the market-leading actionHub™ integratio...
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Cloudaction and actionHub in Spotlight for Remedyforce Sessions at T3SMAC Event

TULSA, Okla., Oct. 5, 2017 – Samir Kumar, Co-Founder and President of Cloudaction, and Collin Parker, Cloudaction’s Director of Engineering for the actionHub™ integration pla...
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Our Blog

Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10. 1. New HighCharts for QuickViews Benefits No more Adobe Flash needed 2D-3D options Available “donut chart” option 2. Ability to Find Records Using Multiple Column Filters on Console Benefits Agents can easily sort records by more than one column No need to create ...

Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites. Enhanced Search Options with “Superbox” Self-Service Portal Benefits: Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts. Search results are displayed with count if matching record exists. Smart Suggestions Available on Self-Service ...

Onboarding/Offboarding Automation Is Simple with Remedyforce and the actionHub Integration Platform

By Samir Kumar, Co-Founder and President, Cloudaction Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers, deferred productivity as new hires adapt ...

MSP Provides Perfect Non-IT Use Case for Remedyforce

By Harendra Thatola, Global Delivery Director, Cloudaction A comprehensive business service management solution created by Cloudaction for a global managed services provider (MSP) provides the perfect use case for Remedyforce’s extraordinary value for both IT and non-IT deployments. Our client is a MSP specializing in high-speed internet, on-demand media, and voice/phone systems solutions for the hospitality industry. Services range from in-demand consumer ...

Our Blog

Remedyforce Overview

Remedyforce is the fastest growing IT service management solution in the market. Learn how Remedyforce can help you put your customers first by establishing ITIL process best practices!

actionHub Overview

actionHub™ is an integration accelerator developed exclusively for Remedyforce to drive IT and non-IT business services across the enterprise.

Customer Success Story: Mitchell International

Learn how Mitchell International is leveraging Remedyforce and the Salesforce platform to run leaner and more efficiently by making internal processes simpler.

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Events

Dreamforce 2015

Sept. 15-18
San Francisco

BMC Engage 2015

Sept. 8-11
Las Vegas

Gallery

Rock Stars

Eric Olson

15+ years’ ITSM experience, nearly half as a consultant. ITIL v3 Foundation, Salesforce DEV401 Certified. Unofficial title: Problem Solver. Subscribes to “less is more” philosophy. Plays a mean ukulele.

Shilpa Chougule

Cloudaction’s first India employee. Played major role in establishing our Pune office. Expert in public school domain. Masters in Computer Science from Oklahoma State University. Today resides in Tulsa, OK USA.

Collin Parker

Chief of Engineering for actionHub. Technical lead on 50+ ITSM implementations. “Speed junkie” car racing enthusiast.

Bruce Morgan

Architect of the actionHub integration acceleration. Author of Rally and JIRA connectors. Informal title: Chief Solver of Difficult Problems. Mesmerized by dynamic data visualization. Burdened by dry wit.

Kedar Zavar

Our first Remedyforce consultant. Salesforce geek always on the lookout for a new challenge. A top contributor on BMC Communities. Leader of 40+ complex Remedyforce implementations.

Balasai Gopalakrishnan

Co-author of actionBox add-on. Led custom development at major Remedyforce account. Driven to learn new technologies. Loves science fiction movies. Likes to travel and explore new places.

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About Cloudaction

About Cloudaction Cloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, managed services, integration, and innovation. Our pure-play focus spans ITSM/ITBM in the cloud (Remedyforce, ServiceNow), Salesforce (Sales Cloud, Service Cloud), Cloud Coach (Project Management), Cloudbyz, and custom Salesforce solutions. Headquartered in Tulsa, Oklahoma U.S.A. and a global delivery center in Pune, India, we serve customers in the Americas, Europe, South Asia, and Australia.
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