For years, traditional managed services worked great for routine maintenance tasks. But today’s organizations operate in a much more complex, ever-changing business environment that demands new technical skill sets, with deeper knowledge of multiple platforms, and the agility to redeploy skilled resources on the fly. That means the IT managed services model needs to be reimagined. So we did.

SmartSource Continuity Services

SmartSource is a forward-leaning consulting-as-a-service (CaaS) program from Cloudaction that combines our outcome-based advisory services with hands-on project management and on-demand tactical support. With its broad and scalable scope of advisory and tactical services, a SmartSource program provides you with flexible continuity services focused on a single enterprise platform (e.g., Salesforce, BMC, ServiceNow).

Big Four-Level IT Advisory Services, But on a Fixed-Cost Basis

We deliver SmartSource on a fixed-cost agreement—which is virtually unheard of consulting services. This gives you absolute clarity of the TCO upfront, with no “gotcha” hidden costs. What’s more, our flexible resource-consumption model enables you to redirect SmartSource resources on a quarterly basis, ensuring the highest possible utilization as you continuously fine-tune, evolve, and mature your IT environment.

Scope of Services

Project and Advisory Services

Use case project backlog

New app installation

Custom development

Integration services

Software upgrades

Migration services

Strategic planning and roadmap

Project management

Maintenance and Managed Services

Break/fix maintenance

Corrective maintenance

Preventative maintenance

Regulatory maintenance

User support/analysis support and consulting

Reconfiguring functionality for an existing solution

A Managed Services Program for Today's Digital Business

Maximized Utilization

You can redirect your SmartSource resource mix on a quarterly basis

SmartSource’s scope covers core applications as well as the platform’s third-party app ecosystem

Budget and Payment Certainty

Fixed-cost agreement

TOC set upfront

One monthly payment

“No surprises” renewal terms

Guarantee no more than 5% price increase

On-Demand SME Guidance

Your SmartSource team led by seasoned program manager and solution architect ensures processes and practices are industry standard.

Your SmartSource program manager works to develop and execute an outcome-based continuity services plan based on defined performance metrics.

In addition to regular status reports and 24/7 availability, your SmartSource program manager proactively researches and surfaces new ideas for fine-tuning platform performance and best practice standards.

Want more results from your digital investment?

Contact us today.

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