Weatherford International Consolidates Eight Service Desks on the BMC Platform
Customer A leader in the sustainable development and production of oil and gas resources, Weatherford provides innovative products and services that allow oil and gas companies to efficiently develop new resources and maximize recovery from producing oil reservoirs. Solution Working together, Cloudaction and Weatherford consolidated eight regional service desks into a seamless operation that offers…
Five9 Elevates Customer Service Game with BMC ITSM-Service Cloud Integration
Five9 handles more than three billion customer interactions annually for the 1,000+ clients that use its call center software. When those customers call for support, rapid response is a top priority. Getting the right data through the support chain was a manual effort involving too much duplicate data entry. Five9 engaged BMC premier partner Cloudaction…
World-Renowned Clinical Research Center Consolidates IT Infrastructure Management on the BMC Platform
The customer is a private, not-for-profit clinical research center. It is rated as one of the top cancer hospitals in the world. Cloudaction was engaged by the customer to enhance its ITSM capabilities to better address the shared goals of the IT department and business users. Simultaneously the customer wanted Cloudaction to create a strategic…