25% of Cloudaction Consultants Have Achieved ‘Salesforce Certified Service Cloud Consultant’ Professional Credential
TULSA, Okla., and PUNE, India, Feb. 4, 2016 – Cloudaction, a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation services for the Salesforce1 platform, has reached a new milestone in its core competencies, with the announcement that 25 percent of its consultants have now earned the Salesforce Certified Service Cloud Consultant professional credential.
The achievement marks a milestone at the company, according to Samir Kumar, Cloudaction’s President and Co-founder. “We have now reached critical mass in our Service Cloud knowledge and capabilities,” Kumar said. “By having a deeper competency in Service Cloud, we can offer an even higher value to our existing and future customers, enabling them to extend the investment in the Salesforce1 platform by implementing Service Cloud solutions that are maintainable, scalable and contribute to long-term success.”
The Salesforce Certified Service Cloud Consultant program is designed to measure a person’s experience in designing solutions using the Service Cloud functionality and in leading the implementation of these solutions within a customer organization. To earn this professional distinction, the consultant must demonstrate not only technical expertise but also specific knowledge of the contact center domain, including organizational structure and workflow, interactive channels and agent interfaces, and industry-specific metrics and key performance indicators.
“Our investment in the Service Cloud competency is a natural outgrowth of our success with the actionHub™ integration accelerator, which we have been leveraging in the past year to integrate Remedyforce ITSM with a host of enterprise applications built on the Salesforce1 platform, including Service Cloud,” Kumar said. “By blending our deep expertise in Remedyforce ITSM with our Service Cloud capabilities, we will accelerate the value we provide for our customers by enabling a true integrated service management platform that delivers a ‘10x awesome experience’ to their employees and their customers.”
About Cloudaction, LLC
Cloudaction, LLC is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.