TULSA, Okla., March 1, 2016 – A major U.S. retail propane distributor has selected Cloudaction, the leading BMC Remedyforce consulting and implementation services provider in North America, to deliver a time-critical ServiceNow to Remedyforce migration project.
The client, a Fortune 1000 company with revenues of approximately $3 billion and thousands of employees in all 50 states, opted to replace ServiceNow as its system of record for IT service automation primarily because of Remedyforce’s lower total cost of ownership (TCO) and the flexibility of the Salesforce1 platform.
TULSA, Okla., and TACOMA, Wash., February 23, 2016 – Cloudaction and Continuant today announced a partnership to provide eBonding services designed to reduce the amount of manual communication usually required between enterprises. The Continuant-provided service will enable automated processes and workflows, improve decision making, and reduce interdepartmental errors.
This new capability, powered by Cloudaction’s actionHub™ tool, will be available through Continuant Managed Services and will allow for the delivery of eBonding services to Continuant’s growing base of customers.
25% of Cloudaction Consultants Have Achieved ‘Salesforce Certified Service Cloud Consultant’ Professional Credential
TULSA, Okla., and PUNE, India, Feb. 4, 2016 – Cloudaction, a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation services for the Salesforce1 platform, has reached a new milestone in its core competencies, with the announcement that 25 percent of its consultants have now earned the Salesforce Certified Service Cloud Consultant professional credential.
The achievement marks a milestone at the company, according to Samir Kumar, Cloudaction’s President and Co-founder. “We have now reached critical mass in our Service Cloud knowledge and capabilities,” Kumar said.
TULSA, Okla., Jan. 6, 2016 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation company in North America, announced that it has been selected by the North American division of a multinational high-tech electronics manufacturer to provide Remedyforce optimization services and maintenance support.
Cloudaction will optimize the customer’s existing Remedyforce installation, which was originally implemented by another consulting firm. The customer had envisioned leveraging Remedyforce’s robust IT service management functionality to improve the user experience for its entire business ecosystem: technical staff,
TULSA, Okla., Dec. 22, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, recently completed a major Remedyforce consulting and implementation services engagement for a global networking technology company.
In the engagement, Cloudaction migrated and optimized the company’s service desk environment from its existing on-premises ticketing system to BMC Remedyforce, the market-leading cloud-based ITSM service desk solution built on the robust Salesforce1 platform. The company, which also employed Salesforce for customer relationship management,