Cloudaction Completes Major Remedyforce Migration for Global Technology Company

TULSA, Okla., Dec. 22, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, recently completed a major Remedyforce consulting and implementation services engagement for a global networking technology company.
In the engagement, Cloudaction migrated and optimized the company’s service desk environment from its existing on-premises ticketing system to BMC Remedyforce, the market-leading cloud-based ITSM service desk solution built on the robust Salesforce1 platform. The company, which also employed Salesforce for customer relationship management,

BMC Remedyforce in Spotlight at Salesforce World Tour

TULSA, Okla., Dec. 10, 2015 – When the Salesforce World Tour rolls into Dallas on Dec. 17th, BMC Remedyforce will be in the spotlight as a true enterprise solution for IT service management and business innovation.
The Salesforce World Tour is an all-new Salesforce marketing and educational program featuring one-day events held in select locations around the world. Each focuses on practical approaches for extending the Salesforce platform to transform the business and connect with customers in a whole new way.

Cloudaction’s Samir Kumar to Speak at IIT Roorkee Alumni National Conference

TULSA, Okla., Dec. 2, 2015 – Cloudaction is pleased to announce it is a platinum sponsor of the IIT Roorkee Alumni National Conference 2015, Dec. 12th at the Santa Clara Convention Center in Santa Clara, Calif.
The event is focused on providing information and networking opportunities for alumni of the Indian Institute of Technology Roorkee. IIT Roorkee is one of seven Institutes of Technology created as centers of excellence for higher training, research and development in science,

Cloudaction’s actionHub™ Remedyforce-to-Atrium Connector Accelerates Service Fulfillment, Eliminates Manual Intervention for Routine Service Requests

TULSA, Okla., USA, and PUNE, India, Oct. 22, 2015 – Cloudaction, the leading BMC Remedyforce ITSM consulting and implementation firm in North America, today announced the release of its actionHub™ Remedyforce-to-Atrium connector.
By integrating Remedyforce’s self-service portal with BMC Atrium Orchestrator, the actionHub integration accelerator enables organizations to automate routine tasks and respond to service requests in real time, with virtually no manual intervention–making service fulfillment easier than ever.
For example, with the actionHub Remedyforce-to-Atrium connector,

Cloudaction Exceeds Customer Expectations with “Miracle in a Month” ServiceNow-to-BMC Remedyforce Migration

TULSA, Okla., Oct. 8, 2015 – Cloudaction recently completed a complex ServiceNow-to-BMC Remedyforce migration for a large federal agency. On one level, this event was not unique because Cloudaction has led many such migrations. On another level, there was a lot more to this particular migration story.
The agency had engaged a managed service provider to help support its strategy of moving its IT help desk, infrastructure and network operations to the Salesforce1 cloud platform. When they informed incumbent IT help desk supplier ServiceNow of their decision to move to Remedyforce,

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