7 tips for improving the Remedyforce user experience via ticket categorization
By Kedar Zavar, Senior Consultant, Cloudaction Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category…
Continue ReadingRemedyforce implementation best practice: Walk a mile in your customer's shoes
By Mark Hodge, Senior Consultant, Cloudaction I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through…
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