BMC Helix Remedyforce Winter 20 Review

By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…

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BMC Helix Remedyforce Summer ’19 Review

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements. My Summer ’19 favs Easily see attachments on Console with new attachment icon, including “see all” button. Ability…

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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10. 1. New HighCharts for QuickViews Benefits No more Adobe Flash needed 2D-3D options Available “donut chart” option 2. Ability to Find Records Using Multiple Column Filters on Console Benefits Agents can easily sort…

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Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites. 1. Enhanced Search Options with “Superbox” Self-Service Portal Benefits: Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts. Search results are displayed with count if matching…

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Onboarding/Offboarding Automation Is Simple with Remedyforce and the actionHub Integration Platform

By Samir Kumar, Co-Founder and President, Cloudaction Any HR professional will tell you that onboarding of new hires is a resource- and cost-intensive process. A Deloitte study pegs the average cost-per-hire at more than $4000. What’s more, that number does not include hidden post-hiring costs such as paperwork and administration by HR and hiring managers,…

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