Remedyforce Consulting: My Top 16 Enhancements in Remedyforce Summer 16

By Kedar Zavar, Senior Consultant, Cloudaction As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive…

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Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the year. What…

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Remedyforce Consulting: 18 "can't miss" enhancements in Remedyforce Summer 15

By Kedar Zavar, Senior Consultant, Cloudaction  As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release…

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ITIL Thoughts on Remedyforce: What’s the urgency?

By Ron Hill, Principal Solution Consultant, Cloudaction     I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service…

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Remedyforce Integration: Chatter 101 for Remedyforce Help Desk

By Kedar Zavar, Senior Consultant, Cloudaction     Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams…

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