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Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction

Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the year.
What will happen if you don’t update the Salesforce API endpoint
If you do not update to the Salesforce’s new endpoint,

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Remedyforce Consulting: 18 “can’t miss” enhancements in Remedyforce Summer 15

By Kedar Zavar, Senior Consultant, Cloudaction 

As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release into my top enhancements in Remedyforce Summer 15. But here are my choices for “can’t miss” enhancements in Summer 15!

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ITIL Thoughts on Remedyforce: What’s the urgency?

By Ron Hill, Principal Solution Consultant, Cloudaction    

I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service has to the customer/business. It also means that your service management application configurations should exist to support your services.

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30 “Need to Know” Enhancements in BMC Remedyforce Spring 15 Release

By Kedar Zavar, Senior Consultant, Cloudaction      

Another great Remedyforce release is now available for self-upgrade and will soon be rolled out universally. The Remedyforce Spring 15 release promises to be one of the best releases yet, with a sharp focus on significant efficiency and usability gains around Service Requests and CMDB. Below is a quick overview of 30 “need to know” Spring 15 enhancements, their key business value, and why you will love them.

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Remedyforce Implementation: My top 13 tools to help you manage Remedyforce Salesforce orgs

By Kedar Zavar, Senior Consultant, Cloudaction    

As a veteran of numerous Remedyforce implementations, large and small, I’ve come to understand that one of the more common challenges for administrators is the ability to efficiently manage Remedyforce Salesforce orgs. Remedyforce is built on the Salesforce1 (formerly Force.com) platform, which is huge and often intimidating for new admins. The good news is, there are tools available to help you as an admin, and many of the best are free.

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