Remedyforce Consulting: Remedyforce Summer 17 Highlights

By Kedar Zavar, Architect, Cloudaction Among the greater BMC Remedyforce community – to include admins, support staff, clients, and consultants like me – it is generally understood that with every release the Remedyforce team adds some amazing new features. Summer 17, now generally available, carries on the tradition of excellence. As a member of the BMC…

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Remedyforce Consulting: What’s So Cool About Remedyforce Winter 17? Plenty!

By Kedar Zavar, Senior Architect, Cloudaction As a member of the BMC Early Access Program, I am always excited when it’s time for a new Remedyforce release. I get to take a pre-release deep dive into the new Remedyforce features and capabilities that will provide measurable benefits to my customers, and which in turn will…

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Virtual Reality CMDB: The Future of Service Management

By Collin Parker, Software Architect, Cloudaction Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users. The area where VR could have the most immediate impact…

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Remedyforce Consulting: My Top 16 Enhancements in Remedyforce Summer 16

By Kedar Zavar, Senior Consultant, Cloudaction As a member of BMC’s Early Access Program, I have the privilege to test-drive new Remedyforce releases before they’re generally available and provide feedback to the development team. It’s always exciting for me to see new enhancements because I know how new features and functionality can have a positive…

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Remedyforce Consulting: Salesforce API endpoint retirement Jan. 1, 2016 – Action Required

By Kedar Zavar, Senior Consultant, Cloudaction Salesforce has announced that the API endpoint https://www.salesforce.com will be retired Jan. 1, 2016. Because Remedyforce runs on the Salesforce platform, this means that Remedyforce integrations using https://www.salesforce.com as a step—including all Pentaho transformations—must be updated to Salesforce’s new official endpoint, https://login.salesforce.com, before the end of the year. What…

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